Lets get certified
A candidate just completed an license renewal and had to pay a renewal fee. Does the recruiter margin or can the CS send in a reimbursement request?
Recruiter
When should you create a Nova ticket for Off-Track candidates? Hint: There are 2 answers.
Minimum 2 business days prior to the document due date or as soon as an issue that could cause us to miss the doc due date is identified
Is the AA form mandatory?
Short answer: No, but it is highly encouraged!
The candidate has already signed to agree to this in their contract. We have them sign this full agreement to be very clear as to what they are signing and to make sure we are being as clear as possible on our policies. Ultimately, they do NOT have to sign but we highly encourage this. You can let the candidate know this is for their protection as well. This form states if there is a disagreement over any unforeseen issue and a lawsuit ensues the candidate agrees to Arbitration first before a lengthy trial. This would save them time and money in additional attorney and court fees. It does NOT mean that if an agreement cannot be met, they cannot then proceed to a trial. They are simply agreeing to start with Arbitration.
Where can you find a travelers nickname (if there is one)?
Their Nova profile
There are 3 definitions for the acronym COC. What are they?
Chain of Custody, Certificate of Completion, Change of Contract
American Red Cross (another cert vendor)
How often should Nova profile notes be added?
In real time! All communication with candidates needs to be documented.
For University of Wisconsin, what is the deadline to complete an attempt for the EKG/ Telemetry exam in WorkRamp?
2 Fridays prior to start.
I want to filter my list to see only NEW travelers. What button to I click to filter?
Contracts
What does MSP stand for?
Managed Service Provider
For those that need an NRP, what kind of patients do they typically work with?
Newborns
LJ just reached out via Teams with a non-urgent message. What is the SLA for replying/ acknowledging so she knows you saw the message?
2 hours
Who leaves a note for an assigned Traliant: Harassment Prevention & Bystander Training?
Credentialing Coordinator - as of 7/21, their team will take over setting this up. Yay!
Where can you find any pending Nova tasks?
Under ticketing > tasks
This organization audits and accredits healthcare organizations. As a result, it is imperative that compliance files are perfect and all required items are on file. What are they called?
TJC - The Joint Commission
What is the main color on a PALS certification?
Purple
What is the response time for an H&DS rep to answer a Nova ticket question? Bonus q: If it's an urgent task (and how do you alert that it's urgent)
2 hours; If your task is urgent and assistance is needed immediately, please assign the task to the H&DS rep and send a group Teams to the H&DS rep and H&DS TL bringing their attention to your task.
If a Nova ticket was opened by accident, who can we task to close out the ticket?
The ticket manager!
A candidate said they uploaded their BLS but you don't see it in their RTCR or master. Where else can you check for this in Nova?
Nova profile under Documents
What is the emergency room exam abbreviated to in Relias?
ED RN
How many days is a TNCC initial course and how many days for a recert course?
2 days for an initial and 1 day for a recert!
What is the SLA for AOTS?
AOTS (Adjusted On Time Starts)
Goal = 93% (Minimum 85%)
A candidate is unwilling to sign the Arbitration Agreement (AA) form. Is it mandatory to sign? If not, what subcategory do you open the Nova ticket under?
Short answer: No, but it is highly encouraged! Compliance → Arbitration Agreement. Then you will need to task the TravelX Manager: “This candidate is refusing to sign the arbitration agreement [insert any context available as to why]. Can you please assist?”
The candidate has already signed to agree to this in their contract. We have them sign this full agreement to be very clear as to what they are signing and to make sure we are being as clear as possible on our policies. Ultimately, they do NOT have to sign but we highly encourage this. You can let the candidate know this is for their protection as well. This form states if there is a disagreement over any unforeseen issue and a lawsuit ensues the candidate agrees to Arbitration first before a lengthy trial. This would save them time and money in additional attorney and court fees. It does NOT mean that if an agreement cannot be met, they cannot then proceed to a trial. They are simply agreeing to start with Arbitration.
I want to find out what scrub color the facility requires. Where can I locate this?
The facility profile under facility details.
What does PPD stand for?
Purified Protein Derivative (PPD - TB skin test)