AZ-History
is the city where the 1st AutoZone store opened
Where is Forrest City Arkansas?
is the name of the human resources manger for the Pittsburgh Region?
who is Todd Matthews?
this is the shortened name of a KPI known as the Bar
what is the Business activity report?
is a training module all AutoZoners must take that will help them not fall victim to con artist.
What is SCAM training?
is the term we use to greet a customer upon entry of the building.
What is drop stop 30/30?
is the original name of the first AutoZone store before it was renamed.
What is AutoShack?
is who you contact if you have a problem with your paycheck.
Who is Payroll?
is the report that shows a week to date driver activities such as dwell times, deliveries, picking app and return app utilization.
What is Commercial Technology?
this is the only approved cutting device at AutoZone
What is an orange box cutter?
greeting your customer, finding out what they need, walking the customer to the part and putting them in their hands, closing your sale and thanking your customer for their purchase are the 5 steps of customer service this term is known as.
What is the Jackson 5?
is the date (day, month,year) that the 1st AutoZone store opened
what is July 4th, 1979
is who you contact when you need to apply for a medical leave of absence
Who is Benefits?
is the maximum expected dwell time of a commercial order before a driver leaves to take it to the account
what is 15 minutes?
is the time the morning safe count has to be completed by.
what is 10:30am?
is an award that given once per period and can be earned by going above and beyond to assist a customer. this award can be submitted by any AutoZoner on DOC.
what is an Extra Miler?
is the name of AutoZones 1st store manager
Who was Doc Crain?
is the 3rd line of the AutoZone Pledge
what is Our stores look great?
is the color of a pending delivery in the commercial open task dashboard when it is over 7 minutes since ordered.
What is Yellow.
this is the maximum amount of time an Unpaid Hub or VDP order can sit in the staging area before it is returned to the hub or vendor
What is 7 days?
is the minimum amount of time to speak to a caller before placing them on hold.
what is 10 seconds?
in this year AutoShack chaged to AutoZone
What is 1987?
is the number of values listed in AutoZones values statement.
what is 6?
is the review of a commercial prepsheet to identify areas of concern and a topic of discussion before making a CSM outbound call or a store manager visit to an account
what is the 1 minute drill?
this needs to be changed once per period and any time there is a change in any management role. i.e. psm, CSM or SM
what is the safe combination?
should lead with this price when speaking to customers on the phone
what is the friendliest price?