MSCC
Medicare
Office Lore
Scenarios- What should we do?
Miscellaneous
100

What is the phone number to the MSCC?

What is 800-464-4000

100

What are the dates for Medicare open enrollment 2025?

What is October 15- December 7th

100

Theoretically, what day of the week is a day where you should work 3%?

What is Friday

100

A member comes into the office asking for assistance with paying their premium. 

What is call premium billing

100

What new scary movie came out in theatres on Oct.11?

What is terrifier 3
200

What is the name of the website used to search MSCC phone calls with members?

What is CHATS

200

What are the requirements for a person to be able to assign their Medicare to Kaiser?

What is Medicare parts A and B

200

What is our Walktober team name?

What is Slow Down for What

200

A member comes in looking to submit an AHCD.

What is send it to palliative care/health education, or direct them to that dept.

200

How is the word Gif pronounced?

What is (up for discussion) Gif 

300

Who is the FYA/IR reviewer for MSCC compliments?

Who is Bea Phan

300

What is the new OOPM for Part D in the 2025 plan?

What is $2,000

300

How many characters should your Medi-Cal DHCS portal password be?

What is too many.

300

A member comes in wanting to change their PCP.

What is call New Member Outreach or send them to that dept for assistance.

300

What is the name of the villain in the movie “The Nightmare Before Christmas”?

Oogie Boogie

400

What is the phrase the MSCC uses that makes a case ENB-able?

What is, member confirmed understanding of the information received and required no further assistance at this time.

400

What plan has a higher emergency department copay in 2025; basic or enhanced?

What is the basic plan

400

What is the difference between a hero and an antihero?

What is, an anti-hero is a character who performs morally correct actions while acting primarily out of self-interest

400

A member comes in wanting to change their emergency contact information.

What is, (up for discussion) call billing so they can change it

400

How many bones are in the average human skeleton?

206

500

How can the MSCC help a member reset their KP.org password over the phone?

What is, they can mail a temporary password to them.

500

What is the new name for silver & fit in 2025?

What is One Pass

500

What astrological phenomenon is a foreshadow to how the office will be in the coming days?

What is mercury in retrograde (microwave)

500

A member comes in wanting to complain about how the urgent care receptionist was rude and dismissive.

What is file a grievance and ENB it.

500

What do call a man who practices witchcraft?

A warlock