Ch 10
What are the four steps to communication
Sender, recipient, feedback, and the message
What does do the abbreviations PNS and SNS stand for
SNS - Sympathetic nervous system
What is holistic care
Holistic care integrates body, mind, and spirit
Who created Maslow's Hierarchy of needs
Abraham Maslow
What is empathy
Understanding of others emotions or feelings
What type of communication do you use with residents overcoming fear
Holistic communication
What are the three components of motivation
Activation, persistence, and intensity
Define the term scope of practice
Specific responsibilities, procedures, and actions determined by each state
What is a generation gap
Lack of communication between people from different generations
Making self available and open others
Giving of self
What is jargon
Words/phrases used by a specific group of people
What is the difference between subconscious and conscious thoughts
Conscious thoughts are aware and subconscious thoughts are unaware
What is does OBRA stand for
OBRA - Omnibus Budget Reconciliation Act
What is the meaning of extrinsic
Outside factors causing short-term improvements in performance
What is compromise
An agreement made by all sides of a dispute
What is it called when a resident fully understands their own health, diseases, condition, and/or treatment
Health literacy
Which system triggers the flight or fight response
SNS - sympathetic nervous system
What are boundaries
Accepted or expected limits on behavior or actions
What is the difference between overt and covert behavior
Overt is able to be viewed while covert is inferred or self-reported
What is the length of personal space
4 feet or less
What is collaboration
Working together to resolve a conflict in a way that satisfies everyone
Whats the difference between Jean Piagets and Erik Erikson's theory
Jean Piaget's theory is about cognitive development and Erik Erikson's theory is about psychosocial development
Define the ADL's of a pt
Bathing, grooming, dressing, eating, and toileting
List the names and years of all five generations
Silent generation (1928-1945), baby boomers (1946-1964), Generation X (1965-1976), Millennials (1977-1995), and Generation z (1995-2004)
What is aphasia
Difficulty speaking and/or forming thoughts