systems
What is the system you use to make a payment?
MSP
What screen in MSP do you go to if you want to see Customer service notes?
SERN
What screen and window can you go to if you want to see the last escrow analysis?
ANA1/LAST
What is the name of the interpreter line?
VOIANCE
What system comes up with the callers information if they verify through the VRU?
Telepath
What screen in MSP do you go to if you want to see the homeowners insurance innformation?
HAZ1
What screen do you go to if you need to notate the account?
SER2
Can a customer request for us to lower their interest rate?
NO, they can refinance
What system do you use to get into your msp and interaction desktop?
Citrix
What 2 screens in MSP can you go to if you want to see tax information?
TAX1 and TAX2
What screen do you go to if you want to see corporate advance fees?
DDCH
If a customer wants to put a large principle payment down (over $10,000) and lower their monthly payments, what is that called?
RECAST
What must you always have up to make sure cisco works?
VPN
Which MSP screen is where you can see any stops and flags on the account?
SAF1
What screen do you go to if you want to verify somebody?
SER1
If a customer wants to make a $20,000 payment through you on the phone, what do you tell them?
Sorry, we cannot take that amount over the phone... offer wire info..
What is the name of the system you pull up to use for help that contains walkthroughs?
CSLive
What screen and window can you go to in MSP to see the Note information?
MAS1/NOT1
What screen do you go to if you want to read all notes on the account?
NOTS
What do you do if a customer called and was over 90 days late and wants to make a payment?
Transfer to collections