Opening/Closing Procedures
When are the features of Personal Timer or Servicing REQUIRED to be used?
If use of the SafeBanker assisted entry is desired during banking center operation, select Personal Timer or Servicing. This is required when entering the building before/after business hours
What is the minimum opening balance for a PATHWAY account and what is the monthly S/C if any?
Minimum Opening Balance $50
Monthly S/C $10
How do you make a correction on any of our Branch Logs?
A change may be handled by drawing a single line through the item to be changed, writing the correction, and required two employees’ E# (preferred), name, or initials.
While the PTO benefit is intended to be generous, business/staffing needs and productivity standards must still be met, and reasonable time management is critical to achieve those objectives. Both employees and managers are responsible for effective time management of PTO. True or False
True
Task for Safe Deposit Boxes state: Monthly, review the Safe Deposit Box Past Due - My Day Task Report. A SDB is considered past due if the rental fee has not been collected within 30 days of the Rent Due Date. All SDBs with a Current Days Past Due greater than 30 days must be flagged. How is this task completed?
Ensure all past due SDBs are flagged (with the correct color tack) within 60 days of the Rent Due Date to prevent entry until the box is paid. If payment has been received, remove the keyhole tab.
If Safe Banker is not available, what should you do and how do I go about doing it?
If SafeBanker is not available, use the Alternate Opening & Closing Retail Procedures.
If an employee has misplaced their phone or it is inoperable, they should try to notify other banking center employees so that their entry may be monitored. At a minimum, the employee should follow the safe entry/exit guidelines in the Corporate Security Program.
If other arriving employee(s) arrive before banking center hours do not have the capability to use the application, a manual all clear signal must be used.
What is the Minimum balance to open a OZK Interest +Checking account and what balance is needed to avoid the monthly $12.00 monthly S/C?
$50
Waived if an average daily balance of $2,500 or more is maintained in the account
If anything, what is wrong with the night drop log? If anything is incorrect will have to note all discrepancies.
See sample of Night Drop Log
Teller Outages of $________ or greater required completing the cash outage report. This report is then sent to Regional Executive and BOM.
Outage of $100.00 or greater – completing the Cash Outage Report during the dual control recount is required. Refer to Steps for Cash Outages $100.00 or greater. Email completed report(s) to the appropriate Regional Executive and Branch Operations Manager. Maintain the completed report according to the Branch Retention Schedule.
What product can you offer for free Overdraft protection?
Safety Link
Safety Link is a free alternative overdraft coverage option which is less expensive than Bounce Proof or Bounce Proof Plus. Safety Link will automatically transfer funds from a linked savings, checking, money market, or line of credit account at the Bank to another deposit account.
Name 5 out of 6 closing tasks that are listed in SafeBanker closing.
Check offices, closets, desks & bathrooms
Check lobby & teller stations
Check secure areas & equipment locked
Vault door locked
Alarm activated
Enter car / safe location (exit)
What is the Minimum Opening balance for a OZK Business checking account and how can you avoid the $10 monthly Maintenance Fee and $5.00 online banking fee.
Minimum Opening Balance $100
$10, waived if $500 minimum daily balance is maintained every day of the statement cycle
Yes, with eStatementA summary of account activity that clients receive via email. enrollment, or a $5 monthly fee is assessed; Includes unlimited Login IDs.
When marking off the task for Review Branch's Logs - you should be ensuring the most current logs are being used?
Yes - you need pull up all the paper log forms and make sure we are using the correct forms. You also should be checking to make sure they are filled out properly according to the Branch Log Procedures.
Name 3 reasons/type of accounts require you to complete a legal review form. this would be to open, revise etc.
POA - Trust - Guardianship - Estate - POD for accounts paying out $50,000 or more - Search Warrants - Subpoenas $3,000 and over for accounts for distribution of funds for no POD on the accounts
See cash advance copy- Tell me what is wrong with this if anything.
Under ID Type there is not sate listed.
What is the false Alarm code? (verbal clear code)
OZK Safe
OZK - Business Checking - what is the free combined item per statement cycle and what is the fee when items exceed the total?
250 – Combined items include deposits, deposited items, checks, electronic items, and Online Banking transactions. ($.50 per excess item)
Vault Log - give me 3 of the 5 tasks of what can be done solely when it comes to vault transactions
Solely you can: Buy/Sell Cash
Balance
Shipment in - as long as the bag is not open
Ship Out - as long as the bag is not open
Non-Customer cashes a $10,900 check, what information will you need from the non-customer to completely file the CTR?
Everything on the DL- social security number and specific occupation
What are the 5 things you need to do prior to entering in the building when opening with safe banker.
Check for suspicious vehicles or persons – observe suspicious vehicles or persons at ATM, night depository, close proximity to main entrance, etc.
Check ATM – drive by ATM to observe damage or obvious signs of criminal activity.
Check shrubs, HVAC, trash receptacles, or other obstructions – observe suspicious packages, unknown/suspicious individuals, or obvious signs of tampering.
Exterior cameras intact – observe damage or obvious signs of tampering.
Check door locks & windows – observe damage or signs of forced entry.
Name the 4 types of consumer accounts which do not require e-statements to avoid the $2.00 paper statement fee.
OZK Savings
OZK First Savings
Pathway Checking
Pathway Savings
On any Branch Log:
If the missing information or necessary correction is unable to be validated or the original employee(s) are not available to sign or initial, then no correction/alteration should be made. True or False
True
A manager, their designee, or any individual who detects an error requiring correction should never exercise undue influence on an employee to complete a log entry, change an entry on a log, or complete a log indicating a task was completed that does not meet the guidelines described above.
If unable to make acceptable document alterations because original employee(s) are not available to sign or initial, the information must remain unaltered and may be subject to an internal audit finding.
More than five corrections on a branch log may be investigated and addressed at the discretion of banking center management.