Housekeeping Vocab
Who is the person who oversees the entire housekeeping department?
Executive Housekeeper
What are no-shows in a hotel?
Represents the number of reservations that failed to show up and failed to cancel the reservation in advance
The average daily rate (ADR) means
The average room rate for all of the rooms occupied in the hotel, when measured against all of the rooms sold in the hotel
Daily room revenue/ Number of rooms sold
If there are 360 room reservations and 16 don't show up what is the no-show %?
*hint * Number of no-shows / Number of room reservations 100= No show %
16 / 360 x 100 = 4.4%
If the total shift time is 7.5 hours, how many minutes is in the shift time?
450 minutes
Which report lists the status of each room as either occupied or vacant and clean or dirty
Room Status Report
What does overstay mean in a hotel?
This represents guests who extend their stay beyond the original date of check-out on their reservation
The occupancy percentage (OCC) means
The amount of rooms occupied compared to the total available rooms in the hotel.
(Number of rooms occupied/Number of rooms available) x 100
What is the understay % if there are 112 checkouts and 21 understays
*hint* Number of understay rooms/Number of expected check outs x100 = Understay %
21/112x100= 18.75%
If the total shift time is 600 minutes and
20 minutes are used for morning setup
10 minutes are used for morning break
30 minutes are used for lunch
10 minutes are used for afternoon break
20 minutes are used for end of day clean up
How many minutes are left to actually clean rooms?
510 minutes
__________ indicates how often various areas of the hotels should be cleaned
Frequency Schedule
__________ is a count of the number of rooms sold and the number of rooms available each day.
Room Inventory
The Revenue Per Available Room (RevPAR) means
The total amount of revenue earned in the hotel when measured against all of the available rooms in the hotel
Average daily rate x occupancy percentage
What is the overstay % if there are 250 check outs and 113 overstays?
*hint*Number of overstay rooms/Number of expected check-outs x 100 = Overstay%
113/250x100= 45.2%
What is the difference between fixed labor and variable labor?
Fixed- Employees earn the same amount of money, typically a salary regardless of the hours they work.
Variable- Employees earn an amount of money that is tied directly to the number of hours they work. Known as an hourly wage
Housekeeping uses a ________ forecast to create a schedule and then using the _____ forecast to adjust staff as needed and it is based on _____ and _______?
10 day
3 day
arrivals and departures
The record that keeps track of charges to guests and payments made by guests is called?
Guest folio
Finish the equations
Find the OCC- 150 rooms occupied/ 310 rooms available x 100=
Find the ADR- $80,000 room revenue/ 300 rooms sold =
What is the RevPAR =
OCC = 48.38% - number of rooms occupied/ rooms available x 100
ADR = $266.66 - room revenue / rooms sold
RevPAR = $127.99 - ADR x OCC= RevPAR
What is the walk-in % if there are 27 walk-ins and 115 arrivals?
*hint* Number of walk-in rooms/Total number of room arrivals x 100= Walk-in %
27/115x100= 23.47 or 23.5%
If there is 475 minutes in a shift where housekeepers are able to clean rooms, how many rooms will they be able to clean? Remember on average it takes 26 minutes to clean a room
475/26= 18 rooms (remember if there is a decimal we round down)
How do you get the number of rooms to be cleaned during a shift?
Total shift time - minutes not spent cleaning / average time it takes to clean the room
Define Night Audit
an accounting procedure that is performed every night on the hotel’s financial transactions
Complete the night audit
https://docs.google.com/document/d/1tRAdSfeRMNxWc_HVzu-CHatVBmg-ahrlmJY1boPL15g/edit?tab=t.0
Sales tax= $7.81
Day 1 carried forward= $191.59
Day 2 carried forward= $372. 84
Day 3 carried forward = $659.42
We have a total 250 guests' rooms and there are 112 booked today. Due to maintenance, we have 3 rooms out of order. Since the weather is bad, we have a total of 85 stayovers, however we also had 12 no-shows. Some people were able to change their flights and left early, which was a total of 6 under stays and we have 3 overstays
*hint*Total Number of Guest Rooms
- Number of Out of order Rooms
- Number of Room Stayovers
- Number of Room Reservations
+ No shows
+ Number of room Understays
- Number of Room Overstays
= Number of Rooms available for sale
250-3-85-112+12 + 6 – 3 total number of rooms available = 65 rooms available
If the housekeeping department is able to clean 18 rooms per shift how many attendants will they need to clean the hotel at 100% occupancy, which is 320 room?
320 rooms / 18 rooms per shift = 18 attendants (remember if there is a decimal we round up)