Inbasket Pools
Patient needs a work note for an appointment they had
Scheduling pool
Patient can confirm surgery or procedure listed in 'Admissions' tabs
False, do not confirm . Refer to practice script for directive. If no directive indicated, send an inbasket message
Patient is requesting blood work at ACLS Cardio but does not have orders placed, what pool should IB be sent to?
Clinical pool
True or False
You can schedule a fibroscan if patient is coming from a different NYULH practice
False
Send an inbasket to schedule
Fill in the blank
Heart Rhythm Center requires a _________ cancellation notice. If you miss your appointment or do not cancel within the required notice, you will be charged a _____ fee.
Heart Rhythm Center requires a 24 hour (1 business day) cancellation notice. If you miss your appointment or do not cancel within the required notice, you will be charged a $75 fee.”
Third Party Caller requesting for provider to change dosage of medication for patient
clinical pool
Patient is requesting an executive physical, what do you do?
Route the patient to concierge team
True or false
We can schedule more than 1 test/procedure?
False
NOTE: If there are more than 1 test/procedure which needs to be scheduled:
True or False
Any established NYULH patient can schedule their labs at ACBP
False
Established Ambulatory Care Bethpage Internal Medicine Patients Only
Yes or No
Agents are allowed to cancel device check appointments
No
DO NOT schedule, cancel, or reschedule the appointment
send an inbasket message to the Heart Rhythm Ctr HCC6 Scheduling pool
Marking patient as deceased
scheduling
When is it appropriate to send an email to HIM?
Yes or No
If patient is established at HMG and provider placed labs, is the patient allowed to schedule their lab appointment here?
No
Lab Appointments are for established patients of ACLS Cardio only
Yes or No
Can we schedule if new patient wants to schedule with Dr. Ipe in March?
NO
Offer appointments with another provider in the group since starting 3/1/26 Dr. Ipe will no longer be accepting new patients
Who do we schedule with for in person interrogations?
NP Suzie Bateau
Patient requesting appeal letter from provider for medication to be covered by insurance
Scheduling
What should you do if a duplicate chart is identified?
Mark the chart for merge and follow flag instructions
What do we do if patient wants to schedule a physical with Dr. Santucci
do not schedule. send inbasket message to FGP ACLS CARD 1999 SCHEDULING pool
Within how many months does a patient need to be seen in order to send an inbasket to schedule a gastro procedure?
Within 12 months
True or False
Can patient reschedule their post-op appointment?
False
Send IB to scheduling pool
Which pool do you send IB when patient is having red flag word and backline did not answer?
NONE, we should follow escalation protocol if we are unable to connect with backline
Patient calls stating that will be late to any procedure or therapy appointment
Route patient to the practice via the backline
NP Anuja Shrestha
Which inbasket pool do we send message after scheduling US ABDOMEN/US ABDOMEN COMPLETE
NONE
ACBP does not perform abdominal ultrasounds
True or False
New patients are allowed to schedule appointments with Cardiac Electrophysiologist for second opinions
False
If patient is established with cardiac electrophysiologist do not schedule send IB