Groundwork Mindset
The most important groundwork that you can do is to have a ___________.
Strong Culture
Who do you serve?
Your number 1 customer. Team members
What is the Curse word Josie stated?
Corporate
3 Bullet Points you should know about your team
Start with an idea of the type of team member you need in your company and hone in from there.
Consider their likes, dislikes, motivators, incentives, demographics, etc.
Ensure your team members align with your goals.
what are the 5 bullet points related to this topic?
Your numbers need to be reasonable based on your avatar to accomplish your goals.
How many patients are required to add another doctor?
How far out is hygiene booked?
What is your current office production?
What are your case acceptance rates?
______ Builds our Culture.
Engagement
How can we stop trying to find frills and things to give (incentives).
How to beat the curse word?
Engaged team members become ________ in the hiring cycle.
Active Participants/contributors/right fit
The best competitive advantage is _________.
Creating REAL Lasting value in your team members.
What are the 4 goals, you should know?
Where do you want to be as an organization
What is most important for you?
Communicate a vision for where you are headed.
Determine whom you need to help you get there.
Address objections __________ by __________.
Early in the process by Clear expectations
How much of our hiring process should we automate? What analogy should be used?
As much as humanly possible.
Funnel/Fishing Net
Employee Transaction isn't Transactional it's __________.
Transformational
Be truthful about ________.
where you are going, show them the opportunity.
When someone leaves, it is an opportunity to
create strengths out of weaknesses, when you're hiring think "who do I need?"
We need more people, "I hear you but lets look at the numbers"
Should we always be hiring? What is the analogy?
We are hiring for the rest of our lives.
Great fish are constantly passing by and if you don't have a line in the water, you won't catch them.
Patient Experience is as intentional as ____________.
Team Member Experience
Order of Operations matters because we should .......
Don't try to select employees, until they have already selected APDO.