The theory of action that we believe we hold, or would like others to think we hold.
What is espoused theory?
100
Organizations are most effective at this type of learning.
What is single loop learning?
100
Professionals' reactions to failure are often associated with these feelings.
What are shame and guilt?
100
This concept, similar to Kurt Lewin's "unfreezing" is the answer to overcoming skilled incompetence.
What is unlearning?
100
This Emeritus Professor of Organizational Behavior emphasizes the importance of actionability in research.
Who is Chris Argyris?
200
The outcomes of this approach include facilitated learning, persistent reduction of defensive organizational routines, and double-loop learning.
What is Model II?
200
This model emphasizes confronting underlying assumptions, norms, and objectives. It also chalenges incongruities between what an organization openly espouses and what it actually practices.
What is double loop learning?
200
Many professionals, due to their high levels of success, lack the capacity to do this.
What is learning from failure?
200
Even though it is intended to avoid conflict at meetings, its by-products often cause trouble.
What is skillful behavior?
200
A method by which managers can detect and correct errors.
What is uncovering their own hidden theories of action?
300
Policies or actions we put in place to avoid surprise, embarrassment, or threat.
What are defensive routines?
300
Chris Argyris compares this concept to a thermostat that learns when it is too hot or too cold and then turns the heat on or off.
What is single loop learning.
300
This is the second mistake organizations make that prevents them from learning.
What is "assuming getting people to learn is largely a matter of motivation?"
300
This refers to the two conflicting goals managers have while practicing skilled incompetence.
What is "trying not to upset others while at the same time trying to change their minds."
300
This is the first step managers can take to overcome defensive reasoning.
What is examination and change of their own theories-in-use?
400
The governing values espoused by this model include unilateral control, striving to win, suppression of negative emotions, and rationality.
What is Model I?
400
Chris Argyris defines this concept as any feature of knowledge or knowing that inhibits learning.
What is error?
400
Successful professionals usually attribute failure to this.
What are external factors and/or other people?
400
These serve as important learning devices by illustrating the skill with which executives seek to avoid upsetting others while trying to change the others' minds. Also they can illustrate incompetence.
What are cases?
400
Managers who are skilled communicators may also be good at this.
What is covering up problems?
500
This theory can be inferred from our actions even though we may espouse a different set of governing variables
What is "theory-in-use"?
500
Feedback loops that thwart learning in organizations.
What are inhibiting loops?
500
This refers to the fear of failure and the fear of fear of failure itself.
What is a "doom loop"?
500
The by product of designing a clearly ambiguous message, ignoring inconsistencies in said message, making ambiguity undiscussable, and making the undiscussability also undiscussable.
What is chaos?
500
This scholar co-authored Chris Argyris's texts "Theory in Practice", "Organizational Learning", and "Organizational Learning II"