So you need forbearance
What date does FHA, VA, USDA look at to determine how many months of forbearance their clients get?
6/30/2020
WILD CARD -100 for taking the easy way out lol
Now answer the question to even out your points...
What is the log code for a 3 month forbearance extension for FEMA.
DEFEXT
Name the ways a client can pay their escrow shortage?
in full, or have it spread over 12 or 60 months
What RFD code should be used for a COVID hardship for a USDA loan
015
I am the fifth attempt to contact a client regarding their expiring forbearance. No one answered the call. What should my obc log be?
HPNC03
What would I select in the DA tool if a client has an FHA loan and wants to do a recovery 360 modification
Payment reduction
What should you do if you notice a loan is in litigation?
depending on the LOL message I will send an email to get to permission to speak to the client
Which investor offers to pay a portion of the clients debt by placing it into a junior lien and then modifying the rest of their due balance?
VA (Refund Modification)
What is the difference between a PSII and a CSII
PSII has not had their identity or ownership right verified
How do I send a Financial Package in Clarifire
go to special ops in clarifire and select send BSP, click save
What outbound contact code should be used if I call the clients home phone but they do not answer
TEL RES BORRO 002
What should a client do once they make their last trial payment?
Continue to make their trial payment until modification documents are received.
Which investor will auto-defer the clients past due balance if an intent is not given by the 6th month of forbearance?
Portfolio
Where could I see a copy of the third party authorization form sent in by a client?
ADM
What is the Fannie Mae disaster phone number and when do I have to give it to a client?
when a borrower is in any type of natural disaster and they have FNMA as their investor. 1-877-780-1199
What should my RFD code be for a client in a COVID- related hardship with USDA as their investor?
055
Name one scenario that we should offer a financial package
Client was delinquent at time of COVID, Investor does not offer a modification
What screen is used to see if a client was current or past due at the time of COVID
DTL1
What system should you notate in when clarifire is down?
MSP on SER2
What screen can I view a clients most recent escrow analysis on?
ANA1/LAST
A client calls in and states they are in need of loss mit assistance due to being laid off their job for non-covid related reasons. What would you advise?
Send BSP
A client states "You did not approve me for a modification because I am Asian". What should you do?
Log the complaint, send email to supervisor
This post forbearance option is truly like a refinance?
ALM (Advance loan modification)
How long are verbal authorizations of third parties good for?
The duration of the call.
WILD CARD +100 for your confidence!
NOW ANSWER the real question lol
What task ID would I use if a borrower states we spelled their name wrong on their deferral documents?
HPCDOC