MSC1
What is the difference between a PSII and a CSII
A PSII has not submitted necessary documentation to confirm their identity/ownership interest a CSII has.
What is the name of the script used to log client complaints?
Magic or magic window
What screen is used to edit short comments
DLQ7
How long does a client have to reinstate their account?
What system can be used to input clients new forbearances, extensions and post forbearance options?
Data Aggregator
What is the Fannie Mae Disaster response phone number?
1-877-780-1199
True or False: I can still take a payment from a client in banruptcy?
True
What three screens are used to find out information regarding a clients foreclosure information
FOR1, FOR2, FOR3
What four screens can be used to view information regarding 3rd parties authorized on a clients account?
MEM1, NBID, DBNI, NADD
A person calls in and tells me that the borrower has recently passed away from COVID. What would I need to do?
Run the SII Script
What screen can information be found on PSII and CSII's
NBID
What does RTC stand for?
Right to Cure
How many days does the client have to cure default once RTC is sent out?
37 days
A deferral moves the clients payments into a ___ _____ _______ ________
Non-interest bearing balloon
What screen is used to find the names of the attorney authorized by a PSII or CSII
NADD
What screen is used to enter in a TASK?
TSK2
What is the task ID for moving funds from the clients suspense account?
MONTRN
In order to send a loss mitigation/financial package to a client what do I enter as my contact and response code?
LLM, 008
What would be my response code if the client chose a post forbearance option?
016
What would be my call log code if I contacted a client and there was no answer and I was the 2nd attempt for the month?
HPNC02
What is the 3rd step in the foreclosure process?
OK to submit to F/C
What two screens can be used to find the expiration date of RTC's?
MAS1/USR3, MADI
If I see a RTC indicator on a clients account what am I required to tell the client?
That there is an active RTC on their account and the expiration date
What are the 4 things that can stop a foreclosure?
Moratorium, bankruptcy, approved loss mitigation workout, reinstatement
What log code would I utilize if a clients needs docs to be resent as well as updated with a new due date?
FFRWRK