AUTHENTICATION
If it says this on VP tool we do not offer vp
What is 'Do not Solicit'
This is when we add a TWL7
What is Fraud Applications
Link greets the team using this term
What is Squad
This is required for VBV bypass transactions
What is High Risk Authentication
We do not use this to determine whether caller is potential fraudster or not
What is Voice Tone (Deep or Higher pitch)
We use this type of block when cx is on vacation to allow Chip and Pin Only
What is CW08
This animal is Samine's 'Kindred Spirt'
What is a Leemer
We do this when customer is being verbally abusive on the call
What is Call Resource
In cases where MCOMS say "CTI ONLY" we do not need the phonecode if this situation occurs.
What is access card in deposit only status or lost cards
We receive a call from SDA to open a fraud claim. This is the code to use under Code 2:
What is RP
This food is Bandit's favorite
What is Chicken Wings
To Identify blocks, we go to these two screens
What is MPTI and MASC
We must authenticate the customer using mobile authenticated acceptable questions and not attempt to use a one-time passcode (OTP) if this occurs.
What is MCOM referencing a lost/stolen device or compromised device credentials
This is the description for Code 2: CU
What is customer called and identified fraud
Daniel is this tall
What is 6'5.953
This is the only time you should complete a claim form when one of the following is being reported
What is
ATM cash advances with fraud loss
POS 05 with fraud loss
If a customer does not have their card available to answer the Credit Card CVV2 or Access Card Expiry date questions and makes no attempt at the answer we can ask them this question if they fail
What is Credit card CVV2 or Access Card Expiry date
Customer calls in to advise that their insurance was declined and needs at letter. We must follow this procedure
What is Request a Letter request for merchant due to blocked Credit Card
This was Palwalsha's previous role
What is Fraud Operations
Look at this image and Identify the situation
What is Mass compromise card # is being transferred to new number