Loss Prevention

Types of Shrink

100

How many types of Shrink Reduction are there

3

200

Name the most common type of shrink reduction.

External

300

Name the type of shrink reduction that is cause by employees.

Internal

400

What is the last type of shrink reduction

Operational

Shoplifting Behaviors

100

What are the 3 ways we can recognize shoplifting behavior?

Clothing, interaction with employees, individuals behavior.

200

How can clothing be a sign of shoplifting?

• Large or heavy coats during summer
• Use of large bags or backpacks

300

How can their interaction with employees be a sign of shoplifting?

• Repeatedly refusing assistance from employees
• Being overly friendly or attempting to cause a scene or distraction
• Repeatedly asking employees to “check the stockroom”

400

How do we recognize shoplifting behaviors with the individuals behavior?

• Picking up merchandise and carrying it to remote parts of the store
• Spending more time observing employees/front door instead of merchandise
• Entering fitting rooms with large amounts of merchandise

Deter Shoplifting

100

What are open questions?

Questions you can't say yes or no to.

200

What is the first thing we do that helps deter shoplifting?

Greet the consumers immediately upon arrival or a soon as they enter our zone.

300

What do we do on the salesfloor to help deter shoplifting?

Offer service and follow up frequently

400

What do we do if someone runs out with our product?

NOTHING! We have a no-stop policy.