Show:
Types of Shrink
Shoplifting Behaviors
Deter Shoplifting
Loss Prevention Terms
Its a gamble
100

How many types of Shrink Reduction are there

3

100

What are the 3 ways we can recognize shoplifting behavior?

Clothing, interaction with employees, individuals behavior.

100

What are open questions?

Questions you can't say yes or no to.

100

In Texas, who is allowed to detain a shoplifting suspect?

Loss Prevention, Security with permission

100

Ages that most likley wont shoplift

under 5 or over 70

200

Name the most common type of shrink reduction.

External

200

How can clothing be a sign of shoplifting?

  • Large or heavy coats during summer
  • Use of large bags or backpacks
200

What is the first thing we do that helps deter shoplifting?

Greet the consumers immediately upon arrival or a soon as they enter our zone.

200

One way to prevent internal theft

Bag Checks 

200

Accurately completing reports  with descriptions and timestamps

Documentation

300
Name the type of shrink reduction that is cause by employees.

Internal

300

How can their interaction with employees be a sign of shoplifting?

  • Repeatedly refusing assistance from employees
  • Being overly friendly or attempting to cause a scene or distraction
  • Repeatedly asking employees to “check the stockroom”
300

What do we do on the salesfloor to help deter shoplifting?

Offer service and follow up frequently

300
Concealing items, switching tags, grab and run

Techniques to shoplifting

300

Limitations of Texas Merchant Privilege

not absolute, if the detention is unreasonable, merchant may be liable for false imprisonment

400

What is the last type of shrink reduction

Operational

400
How do we recognize shoplifting behaviors with the individuals behavior?
  • Picking up merchandise and carrying it to remote parts of the store
  • Spending more time observing employees/front door instead of merchandise
  • Entering fitting rooms with large amounts of merchandise
400

What do we do if someone runs out with our product?

NOTHING! We have a no-stop policy.

400

What is one effective tool to monitor and detect theft

CCTV, EAS, POS monitoring, Greeting customers, AI

400

Where should you check to see what is allowed at the store you are working at?

Store Policies

500

Effects of shrinkage

Prices going up, lack of products, Lack of employees

500

Excitement, Lack of money or Drugs

Reasons to shoplift

500

The merchant must have this to detain a suspect 

Resonable Suspicion

500

This Texas Law authorizes store owners and employees to detain suspects of theft.

Texas Merchant privilege law or Shopkeepers law

500

What is the first line of defense in security?

Being present