Welcoming Visitors
Say a polite greeting when a visitor enters the bookshop.
“Hello! Welcome to the Louvre-Lens Bookshop”
This adjective describes a book that shows new information about the museum.
interesting
Ask how much something costs.
How much is it?
Customer’s card doesn’t work. What can the assistant say?
I’m sorry, the card didn’t go through.
Printed proof of payment.
receipt
A visitor says “Thank you!” What polite farewell can you say?
“Enjoy your visit!”
The postcard is very attractive.
beautiful
Say the price: €10
It’s ten euros.
Customer tries again and it still fails. Offer an alternative.
You can pay in cash if you like.
Small gift that reminds you of your visit.
souvenir
Phrase used to offer assistance.
“Would you like some help?”
A souvenir that is not big.
small
You want to know the customer’s payment method.
Would you like to pay by card or in cash?
What might the assistant say when the machine is down?
The machine is not working right now. One moment, please.
Phrase used when giving change or a printed slip.
Here’s your receipt. or That’s your change.
You want to know if a visitor is searching for something specific.
“Are you looking for something special?”
A book printed in a unique version.
special edition
Phrase meaning the total amount to pay.
That’s … euros altogether
A foreign card requires a PIN.
You may need to enter your PIN.
A book that gives museum information.
guidebook
Phrase you say when giving the bag to the customer.
“Here you are.”
Give two nouns you can find in the bookshop.
guidebook, postcard, souvenir, notebook, magnet, art catalogue
Instruction you give at the terminal.
Please insert your card. or Please tap your card.
The customer fears a double payment. Reassure them.
Don’t worry, it went through only once.
Offering help after a purchase
Would you like a bag?