Guest Experience
What is the maximum time to acknowledge a guest at the speaker?
5 seconds
What is the minimum temperature for hand washing sinks?
100 degrees
What is the maximum TPM oil can have before it needs to be discarded? How many times should friers be filtered every day?
28 TPMs. Twice a day.
What are the 5 elements needed in the Huddle Board?
Restaurant Star Score •
Weekly VOG report •
Performance tracking updated daily
Positioning guide
Image calendar
True or False: Dish soap and sanitizer in NOT a Zero Tolerance item as long as there is hand soap in the restaurant.
False. There should be dish soap, sanitizer AND hand soap in the restaurant.
What should we upsell on a Classic Chicken Sandwich?
Bacon and Cheese
Chicken temperature after pulling it from fryer should reach how many degrees?
165 degrees
What is the maximum number pieces for each chicken type that can be battered at the same time?
8 breasts, 8 thighs, 15 legs, or 15 wings
Describe the perfect team and manager uniform.
Approved, clean fitting crew shirts. Black slip resistant shoes. Hat, visor, or hair net. Name tag. Black pants with belt. Managers wear approved grey long or short sleeved shirts or Popeyes logo polo shirts.
Restaurant should have at least ( ) fryers that are working, operational, and available for use.
Four
Order should be ready within how many seconds of pulling to the Pick-up Window?
90 seconds
Name the 3 colors of sanitizer bucket and their proper location.
Red (batter and fryer station, raw products area)
Blue (BoH, all areas behind the counter except raw chicken areas)
Green (dining room and front counter)
What is the maximum holding time for BIC, Tenders (Bird Cage), Nuggets (PHU) and Wings (Bird Cage)
BIC - 30 min
Tenders - 20 min
Nuggets - 30 min
Wings - 30 min
What are the 5 components of the REV Binder?
REV Program cover sheet • Most recent monthly pest control report • Most recent Health Department Inspection report • All Exception letters • All Work Orders
What is the minimum water temperature in all hand sinks to avoid a Zero Tolerance?
100 degrees, -1 degree allowance
For mobile orders, guest should be acknowledged within how many seconds?
10 seconds
Food excelence and HAACP logs are completed for the last how many days?
14 days
What is the hold time for side items in the CVAP ?
4 hours
They should be done immediately
What is the minimum FSS score you should get in a Period (round) so as not to have 3 REVs the next round?
3.0
BIC breast temperature should reach how many degrees once given to guest?
150 degrees
What is the proper way to store ice bucket and ice scoop?
Ice bucket properly labeled and stored upside down over a tray. Ice scoops can be stored in ice bin as long as the handle is not touching ice.
Describe the proper procedure to sauce wings.
4 thick circles of sauce, add 6 wings, 4 thick circles of sauce on top of wings • Shake for 7 seconds in all directions • Wings should have ~80% sauce coverage
What is the minimum number of Self-Revs that should be completed for the prior month?
One per week.
What is Anthony's middle name?
Alan