Credit
What 2 verifications does a customer need to sign up for credit?
Accessible email address and phone number
What is S.I.M.S
Store Inventory Management System
the process of checking items in and out of an area of the store.
How many days in advance do you need to submit time off requests?
30 Days in advance
What is a Code 50
Load / Lift assist
everywhere!
How much can you save when using a Lowes card day to day?
5%
What is LSR?
Lowes safety review (due by 10am!)
No. We must clock out when leaving the property, even if it's for a smoke break as we are a non-smoking facility.
What is a Code 3
What trainings need to be done every week?
AP4ME/FE4ME, Lowes U Daily questions, Workday
What is the return policy when using a Lowes credit card?
1 year or 30 days for appliances / OPE
What is R.W.D
Can we walk out of the building alone at closing time?
No, we must walk out in groups
What is a Code 2
Back up to a department or Isle
What program do we use to recognize each other?
What are the 4 types of cards we offer applications for?
MLRCC, MLPRCC, LCA, Fortiva
What is S.M.A.R.T?
Seek, meet needs, add product, review needs are met, thank the customer.
How often are you allowed to change your availability in a quarter?
once.
Who is to report for carts when a Code is called to the parking lot for them?
Everyone who is not actively assisting a customer.
What program do we offer for extended financing?
Progressive Leasing
What is the text to look up number?
84215
What are the 7 acronyms we use at the registers and what do they stand for?
BOB - Bottom of Basket
LISA - Look inside always
RED - Read each description
SAM - Scan all merchandise
BTB - Basket to basket
ETC - Engage the customers
GOV - Greet Offer Validate
How many times can you be over 6 minutes late within 30 days before corrective action?
7 times
What is a Code Adam or Code Sarah
Lost Child
90, 180, 360 days