Beauty Insider
First/Last name, valid email and birthday are required in order to...
What is sign up someone for Beauty Insider?
True/False? Beauty Insiders spend on avg. $75 dollars where a Sephora CC holder spends on avg. $200+.
What is true!
CC is another great way to build loyalty. Always make sure they are a Beauty Insider first.
What is rewards bizarre?
An online "shop" on the Sephora app where clients can redeem Beauty Insider points for gifts from 100-10,000 points. New online rewards are added every Tues. and Thurs.
Name the 3 tiers of Beauty Insider.
What are Beauty Insider, VIB and Rouge.
Name 2-3 benefits, you should explain to a client, on WHY they should sign up for Beauty Insider?
It's FREE and you receive 1 point for every dollar spent to redeem on future incentives
Receive a free birthday gift every year
Only way to receive yearly promotions and coupons.
What are the 2 questions on the survey that clients are asked about credit card?
What is..."did anyone talk to you about the Sephora CC?" and "asked to pay using the Sephora CC?"
What are beauty insider challenges?
What are, ways a Beauty Insider can earn additional points by completing a "challenge" on the Sephora app under their client profile.
Ex: Earn 100 points by buying Clean @ Sephora hair products or earn 100 points by skipping a bag.
How much do you have to spend in a calendar year to get to either VIB or Rouge status?
What is $350 a year to become a VIB and $1000 a year to become a Rouge.
How old does someone have to be to sign up for beauty insider?
What is 16 years old.
Name the 2 types of credit cards a client can get approved for?
What is the Sephora credit card which can only be used at Sephora
OR the Sephora visa credit card which can be used at Sephora and any other store/retailer.
The bank determines which one the client is approved for.
Under a clients profile on the app, what are some things they can see/access?
What are, Beauty Insider (activity, savings, benefits), rewards bizarre, beauty insider challenges, apply for the CC, see past purchases, view/track online and pickup online purchases, etc.
What devices can you use to sign someone up for the Sephora CC?
BONUS: True or False? ALL Beauty Insider gifts have to be scanned and count as a sku?
What is MPOS or register.
BONUS: TRUE! Even though it doesn't have a $ amount, it does need to be scanned and does count as a sku toward the transaction.
Name 3 best practices to get someone signed up for beauty insider?
Speak to it on the salesfloor while you build rapport. (Ask if they are a rewards member vs. Beauty Insider)
Say "let's get you signed up!" vs. "would you like to sign up?" (It's quick and free)
Explain WHY it would benefit them
Name the top benefits a client gets by signing up for the Sephora CC?
What is, get 25% off their 1st Sephora purchase, earn 2x the Beauty Insider points, 4% money back on all Sephora purchases/1% back when used outside Sephora (Visa CC only)
Services are another way to build loyalty with customers. (True or False?)
What is TRUE! A client can go on the app to see what services/events are going on in store and also sign up for one?
Bonus: Do you know where to go on the app to see information on services/events?
Do Beauty Insider points expire? Yes or No?
BONUS: What are ways the client can keep their account active within a 12 month period?
No! Points accumulate and are saved in the client's beauty bank until the client chooses to use them.
BONUS: Make a purchase, redeem a reward or redeem their birthday gift.
Outside of offering BI gifts in-store, what are other ways a Beauty Insider can either earn or redeem rewards?
What are, earn points from BI Challenges on the Sephora app or redeem points on Rewards Bizarre
During extra point promotions
When someone signs up for the CC, what are the 3 statuses the register will alert you on?
What is approved, under review, or pending.
Under review, the bank just needs more information.
Pending, they will receive a letter 7-10 business days.
True or False? Instead of receiving a birthday gift, a client can earn 250 points?
What is TRUE!
Did you know...for 500 points, Beauty Insider can get $10 off?
Rouge can redeem 2500 for $100 off.
Why is it important to offer Beauty Insider and or the CC to every client?
It promotes inclusivity and builds loyalty to have clients want to come back and shop with us.