Loyalty
A player reaches out and asks “How do I sign up for the rewards program?”
Players will be automatically enrolled in the Loyalty Rewards upon creating their account.
Name the Slack channel in which you will escalate promotion concerns.
vip-promo-crm-sportsbook
What NATS tab will you use to verify if a Player has opted into a promotion?
Punter Bonus
Loyalty Rewards Tier Credits earned in a rolling ___-Day window determine Tier Levels.
30
Name the Slack channel in which you will escalate a Player's concern about a bet being settled incorrectly. Also, what is something that you can provide this channel that will expedite this inquiry?
ops-queries-incidents and the bet id
Which payment methods are not acceptable for withdrawals?
debit card
credit card
apple pay
A Player will forfeit all reward points after ___ days of wager inactivity.
90
What information should be included in your Slack template when escalating concerns?
Player info: Name/Email/Player ID
State
Department
Contact Reason
A player contacts you about their account being suspended. You investigate and see the account status is Suspended– Payments Awaiting Customer.
What does this mean?
Document (e.g., doc v, payment method) request was not fulfilled.
Which Knowledge article provides general information on our Loyalty Rewards Program?
3215
Name the team that handles all payment concerns.
P&F or Payments
A return due to insufficient funds in the Player’s bank account is known as ______.
R01
Provide an example of what a Player can redeem at the rewards store.
bonus bets, mystery wheels, casino bonus, and cash
A player is asking for a bonus bet and you see that the player is a bonus abuser. You check the account and they have over 4000 loyalty points. What can you offer instead with this information?
Advise the player you cannot add a bonus but since they have enough points they can go to the store and buy bonus bets.
For NJ only.
A net loss of ______ with Hard Rock Bet will upgrade a player to Xcard at the casino.
100k