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Features
Price
Potpourri
Resources
American History
100

This is mailed out after a manufacture's warranty has expired and the customer's tool no longer works.

What is a gift card? (Merchandise Credit)

100

The price a customer pays to take home an LPP brochure.

What is free?

100

LPP is the abbreviation for this

What is Lowe's Protection Plan?

100
Search for LPP on this resource to find additional training.

What is LowesU?

100

Not Quite!  1 per shift.

What is the cashier goal when it comes to selling LPPs?

200

The customer pays full price in store, then submits their receipt to service advantage for reimbursement of 50% of the retail price of an accessory. i.e.: grill cover

What is Keep it Running Reward?

200

Item number: 938078.  A 3 year, 2 kitchen appliance package.

What is $179.94?

200

These people are responsible for ensure that our customers know about LPP

Who is everyone?

200

These quick reference documents are small and provide a brief overview of the program.

What are pocket cards?

200

He He! 50%

What is the Sales Specialist goal for Major Appliance LPPs.

300

This is now covered for power tools. i.e.: a customer drops their drill.

What is accidental damage?

300

Item number: 928997.  A 2 year replacement plan for  a $450 vacuum.

What is $59.97?

300

This is the name of the insurance company that backs Lowe's Protection Plans

What is Assurant?

300

One of the two store LPP captains.

Who are C.L. and Wes?

300

Just kidding!  This is the name of the organization that supports Lowe's Protection Plans.

What is Service Advantage? (Assurant)

400

This is the maximum amount of loss for food covered under a Refrigerator EPP.

What is $300?

400

Item number: 938079.  A 5 year, 2 piece laundry package.

What is $249.94?

400

The speedy number that can be dialed from any store phone to reach service advantage

What is *299?

400

Under departments, this link will provide vast arrays of information about these programs.

What is "Lowe's Protection Plans?"

400
What a mix up!  The new program for cashiers to help ensure they are meeting their metrics.

What are the daily 5?

500

After the extended warranty has ended on a major appliance, service advantage will reimburse this amount, within 60 days.

What is 30%?

500

The feeling of knowing your product is covered when it stops working.

What is priceless? (Free)

500

Customers are not allowed to purchase an LPP for a major appliance when they are doing this

What is using Progressive Leasing? (LTO)

500
The number a customer can call to initiate a claim with service advantage. 

What is 888-77-LOWES? (888-775-6937)

500

Got Ya! What is the name of our North Division LPP Manager?

Tracy Fox