Bedroom
What is an example of a pre-guest request that must be prepared before arrival?
Cribs, Cot/Rollaway bed, Feather Free room
How many toilet paper rolls should be inside a room?
2 Toilet Paper Rolls
What are the main aspects on encountering a guest?
Greet the guest by name with a smile.
What is the correct procedure of entering a guest room?
Ring or knock 3 times waiting 10 seconds in between, then announce housekeeping service
What should all linen and blankets be free of?
All linen and blankets should be in good condition, not worn, and free of rips and stains.
In an occupied room, when should the shower bottle amenities be replaced?
When it is less than 1/3 full
How should you engage with the guest if they are inside the room?
Engage naturally
What do you do if a privacy sign (DND) is on the door?
Leave a calling card under the door (We Missed You card)
What should the clock in the room display?
The correct time, date, and no alarms.
What is the correct number of towels placed in a standard room?
3 Face Cloths
3 Hand Towels
3 Bath Towels
In an occupied room, what should you do when a guest hangs their towel?
Do not replace for the guest to reuse (unless the towel has visible stains and rips, use proper judgement)
Which items need to be removed from the bed?
Decorative cushions and blankets should be removed or folded back. No items should be on the floor.
What should be free of dust?
Vents, closets, and furniture.
What areas should be clean and polished in the bathroom?
Bathroom floor, Shower walls, Sink, Toilet, Waste Bin
What can we do that is environmentally friendly when servicing a room?
Do not overuse water/electricity in the rooms.
How should the curtains be drawn during turndown service?
Fully and Neatly drawn
What 3 items should be next to each phone in a standard room?
Collateral, Notepads, and Pen/Pencil
What is an example of a pre-guest request that must be prepared before arrival?
Folded Towels and pillows with pillowcase
What type of materials should the water bottles be made out of?
Eco-friendly containers or glass (no plastic)
What time frame should turndown be completed?
Between 6pm-9:30pm