Show:
Associates
Prep
What to Do
4DX
Rate Codes
100
Probably gets the most Personal Comments on Medallia
Who is Toy?
100
Mgr. sends out reports everyday. Rates us.
What is Medallia
100
If it's BLUE, you know they have.....
What is Breakfast/Packages
100
4 Disciplines of Execution
What is Wigs/4DX/Lead Measures
100
GPRM
What is Gold Passport Redemption
200
Used to be a model for her dad
Who is Laura
200
Mgr. sends out reports everyday. Has guest history and preferences.
What is Guest Experience Comments
200
Someone is asking for info on groups
What is look at the board/check Opera/ Check the Resume binder/Check the P Drive
200
Acknowledges that a goal needs to be met, or something needs to happen....
What is a WIG
200
PKGAWA
What is the Awaken Package
300
Is getting married on August 9!
Who is Chaena
300
Set this up so bills will always be right.
What is Routing?
300
If someone asks to speak to the GM
What is transfer the call to Cassidy
300
Supports the GOAL, actually helps you
What is Lead Measure
300
BID8
What is Priceline
400
Is having a BOY
Who is Kristal?
400
You'll never NOT know anything about an upcoming/INH group.
What is Groups of the week board.
400
If somebody asks for Ben Logan directly
What is Transfer it to Ben
400
Your everyday job
What is the Whirlwind
400
PRM1
What is Kids Eat Free Promotion
500
Can probably outrun you
Who is George?
500
You'll never not know what to do when you get into work.
What is the checklist
500
Whatever problem you have, it goes here
What is Guest Recovery Log/MOD Report
500
1. Focus on the Wildly Important 2. Act on the Lead Measures 3. Keep a Compelling Scoreboard 4. Create a Cadence of Accountability
What are the 4 Disciplines of Execution
500
SCDS, BKCM, ELITRT, GP1PC, GTDRTE, MCGM
What is Sales & Catering Rate, Booking.Com rate, Elite Rate, Gold Passport Points + Cash Rate, Guaranteed Rate, Management Comp Rate.