Alberta Residential Tenancy Act (RTA)
Alberta’s legislation that governs many rights and responsibilities of residential landlords and tenants.
What is the Residential Tenancies Act (RTA)?
At 9:00 am on a Tuesday, a tenant calls to report a dripping faucet. And the call goes to...
Who is Maintenance?
A pipe bursts in the unit after regular office hours. After turning off the water, the tenant reports the burst pipe to…
Who is Emergency Maintenance?
The minimum amount of advance written notice a landlord must generally provide before entering a rental unit for a permitted non-emergency reason.
What is at least 24 hours' written notice?
A tenant living in Community Housing calls with questions about how their rent is calculated. And the call goes to....
Who is the Site Manager or Tenancy Administrator?
A tenant reports smoke and flames coming from another unit. Before routine reporting or paperwork, the priority is to do this.
What is pull the fire alarm if safe to do so, get to safety and call 911
This is the rent rate a tenant pays if they fail to complete their annual review and income verification.
What is Market Rent?
A tenant is yelling at residents and their family members from the Lodge, claiming they should not be in the designated smoking area because they are non-smokers. The tenancy administrator should…
What is meet with the tenant(s) involved and work to find a resolution to the concern?
A tenant calls looking for information about employment support available in their area. And the call goes to...
Who is the Tenant SUpport Coordinator?
This is the typical percentage of income used to calculate rent in Rent Geared to Income (RGI) programs. I.e. Rent Assistance Benefit (RAB), Seniors Self Contained, and Community Housing.
When supporting a senior tenant who needs a higher level of care but resists moving, staff guide their approach using this key organizational value.
What is Empathy?
The number of days a tenant has to report changes to income or household composition.
What is 15 Days?