Will I pay?
Patient is making a payment by phone.
H36
Outbound Call
R82
The action code to request an IZ
S27
Look a patient up by their access code.
Leilani's favorite action code
H36
Patient will mail their payment in 5 days.
H67
Fax Number
8556227275
Mail return received.
H24
F
Our department directors name is
Carmen
Balance: $825.00
What is the minimum payment amount?
$68.75
When verifying identity, you must verify these two pieces of information.
Patients date of birth & phone number
S95
True or False: HRMG# is the same as the patients account number.
FALSE
Status code 5QC means ____
Which action code changes the status of an account to 5QC?
Action Code S17
Client: CHH
Balance: $3000.00
What is the minimum payment plan amount?
$125.00
On an outbound call you must say this before asking for the pt/guarantor.
The call may be monitored and recorded for quality and training purposes.
Patient agreed to opt in for email statements.
OI3
Keyboard shortcut to lookup by SSN.
T
What information do you fill out in the credit card UW, when taking payment?
CC Amount
Rcvd by
Date rcvd
Client: PIH100
I want a 12 month payment plan, what do you do?
Apply action code H85 and notify the patient they will be referred for a long term loan program.
I want to opt out of text notifications. What do you do?
Apply action code OI4 and in the UW delete lines 29, 30 & 33.
Resends second and final notice
S10
If you cannot locate an account, what database should you search? (Not AH)
Archives
What are the 3 steps for setting up a payment plan?
1. H99 the account, setup the terms in window
2. H36 the account, fill out the UW
3. Note the IT window