Dementia
A general term for loss of memory and other mental abilities severe enough to interfere with daily life.
What is Dementia?
What percentage of communication is nonverbal? (20%, 40%, 60% or 80%)
What is 80%?
A raised voice is a sign of agitation. True or False?
What is TRUE
Yelling and screaming will help de-escalate the situation? True or false.
What is FALSE
This trigger may include: Being too hot or cold; needing to go to the bathroom; thirst; hunger; pain. (Physical, emotional, environmental, task, communicative)
What are Physical Triggers?
People with dementia always understand what you are saying to them, even if they cannot express themselves? (True or False)
What is False?
How would you position your body when approaching and communicating with a resident with dementia?
Anger is always due to the situation occurring in the moment, in real time. True or false
What is FALSE.
Anger may be about something other than the situation at hand.
To de-escalate, you must answer ALL of the agitated residents questions.
FALSE. Answering informational question is helpful. Do not answer/respond to abusive/accusatory questions.
These triggers may include: isolation; verbal outburst; repetitive questions; physical outbursts when not understanding personal care. (Physical, emotional, environmental, task, communicative)
What are emotional triggers?
Symptoms of this type of dementia include personality changes, socially and/or sexually inappropriate behavior. (Alzheimers, Frontal Lobe Dementia, Korsakoffs)
What is Frontal Lobe Dementia or Frontotemporal Lobe dementia?
This form of communication has the most influence
What is non-verbal communication?
When it comes to hands, agitation can show in at least 3 ways, including:
What is balled fists, excessive hand gestures, and fidgeting
What are two things you should be aware of before beginning a de-escalation?
How are YOU feeling and is the environment safe?
These triggers may include: overstimulation to sounds, smells, sights; too much/too little light, a crowded place. (Physical, emotional, environmental, task, communicative)
What is environmental triggers?
Symptoms of this type of dementia include balance problems and frequent falls. (Alzheimers, Korsahoffs, or Lewy Body)
What is Lewy Body Dementia?
In order to effectively communicate, you must do this two times better than talking.
What is listening?
Where in the EHR would you look to identify a residents traumas?
Trauma Assessment (UDA) and Trauma Care Plan
Identify 2 negative impacts of conflict
Loss of trust
Loss of relationship
Resentment
These triggers may include: doing anything with too many steps, doing something that is unfamiliar or new, asking the resident to do something they are afraid to do. (Physical, emotional, environmental, task communicative)
What are task triggers?
This specific disease accounts for 50% to 70% of dementia cases. (Alzheimers, Vascular, or Lewy Body)
What is Alzheimers?
Nonverbal communication consists of what 3 things?
What is body language, facial expressions, and tone of voice?
How do you receive abusive words and curses from an agitated person?
Do not take them personally, do not become defensive.
Reflect that what they are going through is difficult and that you are here to help.
Identify 2 positive impacts of conflict when handled in a healthy way
Increasing understanding of the other person
Builds trust
Strengthens relationship/builds rapport
These triggers may include: inability to express wants, thoughts or needs; inability to understand. (Physical, emotional, environmental, task, communicative)