Complaints
1-800-231-4024
What is the State Ombudsman Crisis Line number?
the responsibility for each volunteer each month
What is facility coverage?
Joe Rodrigues
Who is the California State Ombudsman?
the right to confidentiality concerning personal and medical information
What is the right to privacy?
Obtaining consent
What do we need to cross report?
7am to 10pm, 7 days a week
What are the hours we can visit facilities without permission?
bed sores, soiled diapers, uncut fingernails, unanswered call lights
What is neglect?
Residents of Skilled Nursing Homes, ICFs, ARFs, RCFEs....
Who are the people that Ombudmen advocate on behalf of?
being valued as a person and treated with courtesy and respect
What is the right to dignity?
within 24 hours
What is the time frame to act on non-injury complaints?
A monthly meeting where residents can make their concerns known to administration.
What is Resident Council?
Push wheelchairs, assist residents with drinks, assist to lift a resident
What are things that Ombudsman do NOT do?
12 hours of training per year
What is number of hours required for Ombudsman recertification?
to be offered choices and make decisions
What is the right to self determination?
Director of Nursing (DON)
Who is the facility employee that you would speak with regarding resident's care?
The person that oversees the facility and often doesn't like to speak to Ombudsman
Who is the Administrator?
activity calendar, menu, ombudsman poster, CCL "letusknow" poster, secured handrails, locked medication cabinet, full fridge and pantry...
What Ombudsman looks for during coverage in an RCFE?
Advocacy, Education and Mediation
What are the main duties of the Ombudsmen?
October
What is the month that we emphasize Resident Rights?
If you receive a complaint regarding a resident with no capacity, no conservator, no responsible party - who would you seek permission from to continue the investigation
Who is the LTC Ombudsman Coordinator?
The number of Ombudsman posters in a Skilled Nursing Facility
What is four?
Criminal background check, 36 hour training , 10 hours shadowing, 2 hours AHCD training
What are the requirements for becoming a Volunteer Ombudsman?
Ombudsman and representatives engage in _________ in a variety of ways including, but not limited to: sharing information about pending legislation or regulations that impact residents; encouraging consumer participation in the legislation or rule-making process; providing testimony on behalf of residents before the legislature; meeting with individual legislators; submitting comments; participating in the drafting of local, state and federal laws and regulations; communicating with local, state and federal representatives; determining legislative activities and agenda for the LTCOP.
What is legislative advocacy?
Guaranteed by federal and state laws
What are Resident Rights?