Facility
The responsibility of each volunteer every three months.
What is facility coverage?
Consent
What is needed by an Ombudsman to initiate a Case?
Fay Gordon
Who is the California State Ombudsman?
Confidentiality concerning personal and medical information.
What is the right to privacy?
8 am to 8 pm, 7 days a week
What are the hours we can visit facilities without permission?
Bed sores, Soiled diapers, Uncut fingernails, Unanswered call lights
What is neglect?
Residents of Skilled Nursing Homes, RCFEs, ARFs and ICF's.
Who are the people that Ombudmen advocate on behalf of?
Treating a resident with respect and courtesy.
What is the right to dignity?
A monthly meeting where residents can make their concerns known to administration.
What is Resident Council?
Push wheelchairs, assist residents with drinks, assist to lift a resident
What are things that Ombudsman do NOT do?
18 hours of Continuing Education per year
What is the number of hours required for Ombudsman recertification?
Residents should be offered choices and be able to make their own decisions.
What is the right to self determination?
The person that oversees the facility and often doesn't like to speak to an Ombudsman
Who is the Administrator?
activity calendar, menu, ombudsman poster, locked medication cabinet, well-cared for residents.
Some items an Ombudsman looks for during coverage in an RCFE?
Advocacy, Education and Complaint Investigation
What are the main duties of the Ombudsmen?
October
What is the month that we emphasize Resident Rights?
The number of Ombudsman posters in a Skilled Nursing Facility
What is four?
Criminal background check, 36 hour training, including hours shadowing, and 2 hours AHCD training
What are the requirements for becoming a certified Volunteer Ombudsman?
The favorite part of an Ombudsman's responsibility.
What is paperwork or visit documentation!
Guaranteed by Federal and State laws
What are Resident Rights?