LTSS General
What does LTSS stand for?
Long Term Services and Supports
True or False: When submitting an LTSC initial referral you should submit a Long Term Services Tool in Commons?
False: The primary care manager will task “Complete Initial LTSC Referral [service coordination or advocacy]” with a due date of 5 business days assign to Queue “LTSC Referrals” (Do not assign to a specific team member + remove yourself)
Can you find the LTSS assessment in the Tufts Portal?
No - Assessments are uploaded in Commons.
Can you see who the LTSC is on the LTSS assessment?
Yes
What does ECT stand for?
External Care Team
Is there an age requirement for our members to be entitled to an LTSC?
Daily Double* No - All our members are entitled to an LTSC
True or False: PCA skills trainer and LTSC are the same thing and I should add them on my member's care team?
False: PCA skills trainers and LTSC are not the same. Please do NOT list the PCA skills trainer as an LTSC - please use “other”
Is it best practice to call to find out who my members LTSC is, so that I can update my ECT?
No - refer to the ASAP/ILC Contacts sheet under the "Confirm LTSC HERE" and follow the instructions listed in column A to email or other.
How does Opal typical begin the intros during the LTSS meeting?
With an ICEBREAKER question. (An example is an acceptable answer)
Does the CHP, SCHP, RRN and CTL (or *CTM) have to attend all LTSS meetings?
No - Unless specifically requested and or if you have a member related inquiry/update.
*It is still important to try to make it to all LTSS meetings at least once every quarter.*
Which day and time is LTSS Office hours?
Weekly on Wednesdays!!
1:00pm – 2:00pm
Where can you find out what ASAP/ILC members are assigned to in Commons? (Multiple Answers)
At the bottom of your primary care team dashboard in Commons.
OR
On your members timeline
OR
In the ECT / Org section of Teams.
True or False: Tempus Unlimited is the only PCM Tufts is affiliated with.
False: There are currently 12 PCMs we work with.
ESWA, CLW, Lifepath, TriValley, Ethos, Northeast Independent Living, Coastline, Arc of the South Shore, Northeast Arc, UCP Metro Boston, Tempus Unlimited, Independence Associates
Does the *CTM need to be present for the entire meeting?
Daily Double* No - the first 20 mins but can join afterwards
I have an LTSC - service coordination referral for a member and I need it sent ASAP, can I tasks less than 5 business days?
Yes - No less than 2 business days
Do you assign a specific team member + yourself when tasking to send an LTSC referral?
Assign to Queue “LTSC Referrals” (Do not assign to a specific team member + remove yourself)
Where do you find a list of the LTSS services Tufts covers?
LTSS Medical Necessity Guidelines
Can an LTSC assist a member with the MA redetermination paperwork?
Daily double* No - The redetermination process has started, and Cityblock has a program to support our members. For support:
True or False: My member currently works with an LTSC and responds "yes" to an LTSC presence at assessment, I then should submit a task “Complete Initial LTSC Referral service coordination or advocacy]”?
False: You should reach out to the LTSC and inform them their presence has been requested and task to “Complete Initial LTSC Referral/Assessment Invite” with a due date of 1 business day, assign to Queue “LTSC Referrals” (Do not assign to a specific team member + remove yourself)
Who is the first point of contact for LTSS related issues?
The LTSC.
When submitting a task to complete a LTSS referral I should title the task, what? (Multiple answers)
It should be either "Complete Initial LTSC Referral [service coordination]" or "Complete Initial LTSC Referral [ advocacy]" not both.
How do we see if a referral was made?
Daily Double* Filter for screen tool submission in Commons.
Name 2/3 reasons a member's LTSS case can be closed.
Member loses coverage from Tufts Health Unify.
Member no longer wishes to receive services or work with an LTSS Coordinator or Transfer to another ASAP/ILC.
Member is unreachable after a 30 day period.
Where can I find docs related to LTSS? (3 answers)
LTSS slack channel, your drive and confluence
What should I do if I cannot get a hold of the LTSC?
Daily Double* Reach out to LTSS Coordinator - Opal