MY DAY
You can make an appointment directly in the 'My Day' Tab. True or False?
TRUE
As of 2020, only client profiles made in your local country are visible to CA's. TRUE OR FALSE
FALSE
How do you complete a 'tokenized search'?
Begin your search with @
Under the your individual performance tab, you can see the stores budget for the day. TRUE OR FALSE
TRUE
Describe LUCE Basket?
Enables a user to create a basket and automatically checkout and proceed with payment in MXS
What are the 4 mandatory sections you will need to fill in when creating a task on LUCE?
Title, Due Date, Link Client, Category.
What is the benefits of seeing your own 'clienteling list'?
View your most loyal clients, assist you with prospect client discovery, upgrade clients.
If a client asks for "That new GG bag in black" what or how would you search this in Luce?
Tokenized search for GG Marmont, then itemise further by colour and bag function.
When does a sale count towards a WIN?
If a sale is made after the client has been outreached, Within 28 days, after the task is closed.
What is the first step of the transaction while using Basket?
Search for a client on Luce, tap on the globe icon, then PUSH to Local POS.
Name the main functions of the 'My Day' tab
Visibility of tasks and appointments, view personal to do lists, see overdue tasks.
What does a RED 'C' mean if it appears next your clients name?
They are moving down in the Gucci segmentation but still in the top 3 segments.
How should you share a look with a client?
Dont copy TWTW looks, Go to stories, choose a look, click grid and share the photos directly by using the share button in the top right corner.
CA contacts client on April 1st. CA creates a task and links client, Client purchases on April 25th. April 26th comes and the CA completes the task. Does the CA get a WIN?
No. The CA needed to complete the task on the day of purchase.
Can you share a Luce basket with a client? Or do you just share a wishlist ?
You can share the basket with the client for remote sales.
Which section is different when when creating a task compared to an appointment ?
The Start/End time.
Which of the following below are not part of services?
Gucci.com wishlist, Product Assignment, After Sales or Catalog/Lookbook
Catalog/Lookbook
What does % icon represent next to clients profile
What does B icon represent next to clients profile
What does the 'GLOBE' icon represent next to the clients profile
What does 'HP' stand for next to the clients profile
Discount/Loyalty entitlement
Buyer
Profile not in local POS
High potential to upgrade
What are the 2 new catagories under Moments?
Home private appointment & Video Private Appointment.
What is clienteling 25.0 under the client section in LUCE. Explain
25.0 is a list of your most loyal clients- VVIG VIG and Multi-timer clients based in your country to Nurture.