History & Facts
What month and year was LUCE established?
March 2025
What hours does the LUCE hotline normally operate?
Daily 5am to 9pm
What tool is necessary for all Verifiers?
A cell phone
What is the difference between our Turtle & Alert hub chats?
Alerts is for urgent announcements/notifications & turtle is for general chatter, questions and invitations.
Who is holding down the Hotline as staff?
What does the LUCE stand for?
Liberation, Union, Community, Esperanza (Hope)
What is the LUCE hotline number?
617-370-5023
Where do responding verifiers communicate with each other?
Incident Chats
How many trained verifiers are in the Holyoke hub?
25
How many calls did we Receive in 2025 (estimate)
Over 10,000 calls
How many hubs exist in Western Mass?
Five
How many languages does the hotline offer callers?
SIX
What is an FYI alert and what does it mean?
For Your Infomation - typically no response needed
How often does the Holyoke Hub meet?
Monthly (more if needed)
What former N2N Organizer Director transitioned to a full-time LUCE role this fall?
Danny T.
What are the two base building orgs for LUCE in Western Mass?
N2N & PVWC
What 4 things do hotline operators share in the alerts chat?
Status, Location, Time, Caller Details
What shouldn’t when responding to a verification while driving?
Follow cars
Who are the hub leads in Holyoke?
J Jane/JJ Bridget
How many Alert hubs do we have statewide?
37
What NC organization mentored us to create LUCE?
Siembra
What is the current commitment ask for operators?
4-8 hours per week
What should verifiers bring with them when responding?
Hotline cards and checklist reminders for verification
How many trainings has Holyoke Hosted?
FOUR
How many operators have been trained statewide?
140