Lumi Basics
The three Luminary subscription types, and their costs.
What are:
Premium Annual- $240.00
Premium Monthly $25.00
Standard $99.00
The platform I would use to change an address
What is admin?
What are:
Tenure
Did You Retain
Luminary Plan
Retention tactic/cancelation reason
Was this a cancelation conversation
The channels Luminary CS uses.
What are phone and email?
The date Monthly subscribers are charged
What is the 10th?
The platform I would use to charge or refund
What is Recurly?
The correct "Assigned" user fields in Kustomer
Your Name
Break! Going to phones. Headed to email! Back from break. BRB, restroom!
What are things I don't have to say?
The date we begin shipping books
What is the 18th?
What is the Luminary ticket OS?
What is:
Identify
Verify
Fix
Relay
The attribute that must be filled out when we cancel trial plans
The name of the Luminary knowledge base
What is Confluence?
The last day to change a club or skip a month.
What is the 17th?
Name two Luminary retention tactics
What are:
Skipping 2+ months (lumi long pause)
Skipping a month
Club Changes
Education
Credit
The tenured Luminary CS team
Who are Elena and Jonah?
The number of Luminaries.
What is 12?
The platform I would use if I needed help from an eng for an established process
What is Recurly?
The shipping platform
What is Pony Express?