Scent Families!
I smell like Let the Good Times Roll and Yummy Custard
What is Vanilla Delight Body Wash
1. I am one of our best selling holiday bath products
2. My minty smell will help clear your mind (and your sinuses)
3. My plentiful plastic free glitter will create a blizzard in your bathtub
Snowdrift Bath Bomb
Explain the differences between our Snow Fairy Shower Gels!
Snow Fairy Milkshake: Has oat milk in it to add more hydration to your skin
Snow Fairy Glitter: Super sparkly obviously, a thinner and more drying formula (good for oily skin)
Snow Fairy: simply just the classic, not too much glitter
Super Fairy: Snow Fairy is mixed with our super milk scent to create a less sweet, more nutty scent! also has the benefit of all the added milks (oat, almond, coconut)
I am purchasing Merry Christmas Everyone shower gel-- what is the matching body lotion?
1. My 4 different types of butters and almond oil work very hard to keep you hydrated, even during the harsh New England winters
2. I am a new take on one of our best selling products, particularly in the shower section
3. I have ground cherry stones and ground almonds for exfoliation to help your skin glow!
Snow Fairy Scrubee!
What does this person do for work, What are their hobbies, have they shopped at LUSH before, fairly open ended question that I will accept many answers to.
Two of our shower Jellies share scents with holiday products! What two holiday scents are also used in our shower jellies? (AYR range only!)
1. GONG
2. CRASH
1. My essential oil fragrance blend consists of lavender, chamomile, and a little neroli
2. I am made with an oat infusion for hydration and fine sea salt for cleansing
3. After using me, find a cozy spot to cuddle up and have a rest!
Sleepy Bear Shower Gel
When searching for the perfect gift, we want to be sure that we are finding the best option for the person receiving the gift while also taking into consideration that people usually have set budgets. And we also want that sale! What price range is best to start with?
Start somewhere on the middle to high price point, and then working your way up or down depending on the interaction!
Congratulations! You sold someone the incredible Turmeric Latte perfume! What TWO products that share the same scent will you recommend?
1. Turmeric Latte Massage Bar
2. Power Conditioner
1. My scent consists of Brazilian Orange, lime, and orange flower absolute
2. I have almond oil, glycerine, cocoa butter, and illipe butter to soften your skin and keep you moisturized
3. I am a classic fragrance that has a small but mighty cult following!
Celebrate Body Lotion
A customer is very overwhelmed by looking at our gift wall. Once we get to talking with them, we find out that the gift they want to purchase must not contain glitter in it. How can we quickly and effectively find our customer the perfect gift?
This is a great opportunity to talk about making our own giftsets. We also can take a peek at some of our AYR gifts, as there are more of those that don't contain glitter. A lot of the smaller Christmas gift sets also have products like dream cream and a soap, or a scrub and body wash, that could be a great option for customers!
Snow Bear Soap and Silent Night Bath Bomb share a special retro fragrance. What retro fragrance do these products share?
SNOWCAKEEEE!!!!! BODY SPRAY COMING ON BLACK FRIDAY!!!
1. I am a perfect holiday product for gourmand lovers as my scent is as sweet as you can get!
2. I am full of rich hydrating maple syrup, a vanilla pod infusion, and macadamia nut oil
3. My cocoa powder provides skin softening benefits and smells delicious too!
We get it, sometimes our bath bombs can stain tubs (I'm looking at you, red dye). How can you effectively answer a customer's concerns about a bath bomb dying their tub?
1. Recommend that they use a bath bomb in a clean tub, as the dyes stick to soap scum rather than the tub itself
2. This is a great opportunity to talk about how the dyes we use are cosmetic grade and completely safe for the skin and completely dissolve in the water
3. Suggest some bath bombs with lighter colors (really anything but red)