DIWHA
Tailored experiences, Listen, Authentic, Inclusive
What is Customer Comes First: How we make people feel
- Confirm interest in the product
-Confirm interest in the purchase
- Confirm interest in how much/how many
What is Confirm Interest
One of our founding members Mark Constantine, is a trichologist which is the study of?
What is the scalp & hair
These ingredients deliver hydration and condition the skin, keeping it supple.
What is...
OILS & BUTTERS: almond oil, avocado oil, brazil nut oil, cocoa butter, coconut oil, cupuacu butter, grapes oil, hero oil, jojoba oil, mango butter, mooring oil, murmur butter, olive oil, evening primrose oil, sesame oil, soy oil, wheatgerm oil
ESSENTIAL OILS & RESINS: benzoin, blue chamomile, chamomile, lavender, marigold, neroli, orange blossom, patchouli, rose, sandalwood, tagetes, tangerine, vanilla
ALL SEAWEEDS: agar agar, bull kelp, carageenan, irish moss, nori, toothed wrack
OTHERS: banana beeswax, glycerin, honey, lanolin, linseed, oats/oatmilk, soy lecithin
Packaging generates an enormous amount of waste, with millions of tons ending up in landfills each year. What’s the best way to reduce packaging waste?
What is NAKED
Fresh, Expert, Seamless, Ethical
What is We Are Excellent: How we approach quality & operations
- We use Second Circle Energy to remain present & engaged
-We use our product knowledge to make expertly-targeted product suggestions
- We demonstrate products
- We share Lush core values
What is Suggest Products
Who is the creator for the both the shampoo bar & bath bomb?
What is Mo Constantine
These ingredients calm, soothe and relieve the skin.
What is...
ESSENTIAL OILS: benzoin, blue chamomile, chamomile, lavender, marigold, neroli, orange blossom, patchouli, rose, sandalwood, tagetes, tangerine, vanilla
SEAWEEDS: agar agar, bull kelp, carageenan, irish moss, nori, toothed wrack
OTHER: almond oil, aloe vera, beeswax, calamine, chlorophyll, evening primrose oil, honey, linseed, nettle, oats, witch hazel
We make our products in small batches, by hand & send to shops within days to ensure that this brand value lives strong.
What is FRESH
Memorable, Make their day, Make it right, Inspire
What is I am Empowered: How we go above & beyond
- We use Second Circle Energy to remain present & engaged
- We ask open ended, qualifying questions
-We use progressing questions to create a natural dialogue with our customers
What is Determine Needs
After parting ways with the Body Shop in the 80s, what new exciting mail order business did Constantine & Weir create?
What is Cosmetics to Go
These ingredients slough away old cells through mechanical scrubbing or whisk away old cells via enzymatic exfoliation.
What is...
OTHER: ground adzuki bean, cornmeal, charcoal, ground rice, pumice, rhassoul mud, rice bran, salt, ground almond, ground almond shell, sugar, steel cut oats
FRUITS & VEG: grape, grapefruit, lactic acid, lemon, lime, kiwi, mango, papaya, pineapple, tomatoes
We know the exact conditions under which our products are produced, and which materials are used. This way, we can be absolutely sure that our products and shops are ethically sourced from beginning to end, and that they are of the finest quality.
What is HANDMADE
NERVER let 'em see you stress
What is ALWAYS be positive
-Suggest other products that might interest the customer based on what we know they like or have in their basket
-Suggest regimens or routines that work all together
- End one type of consultation, & invite your customer to a new area of the shop
What is Link & Transition
Which two Canadian cities host our manufacturing headquarters for North America?
Toronto (East) & Vancouver (West)
These ingredients encourage a warming or tingly sensation on the skin, as well as give the skin a glowing, revived appearance.
What is...
ESSENTIAL OILS: cade, cinnamon leaf, clove, juniper, mint, patchouli, rosemary, sage
CLAYS & POWDERS: charcoal, cinnamon, fuller's earth, kaolin clay, Rhassoul, talc
OTHERS: anise, bay leaf, fennel, garlic, ginger, pimento
We don’t believe in cruelty to animals and work closely with suppliers to ensure that the ingredients we use come from places that never test on animals, so that we can confidently create cruelty-free cosmetics.
What is 100% Vegetarian
NEVER be too busy
What is ALWAYS engage
The combination of listed ingredients that make our products unique & effective
What is known as an 'EC' - Essential Component
Which small town on the south coast of England was home to the very first Lush shop at 29 High Street?
What is Poole
These ingredients remove residue from the skin and hair, as well as provide the skin with a freshly cleansed feeling and appearance.
What is...
FRUIT & VEG: garlic, grapes, grapefruit, lemon, lime, kiwi, mango, pineapple
CLAYS & POWDERS: bentonite, calamine powder, charcoal, fuller's earth, kaolin clay, rhassoul
Essential Oils: Juniper, lavender, patchouli, rosemary, tea tree
We source our materials with great care and want to know where our ingredients come from, how they’re made and how they affect their community.
What is Ethical Buying