Sales
Receipt
Who can ask receipt copy over the phone?
When should you check the reply of your QR?
COG
Is COG part of inventory? How are can we keep COG?
Displays
What is required when you take the display out from its place?
Phone Number
What is the store phone #?
Return
What app should we use to scan the returned LG/SLG?
General Repair
What communication channel you must select when creating repair transaction? And what Survey you need to mention to the client?
DFR
What is the next step after the completion of the return form for a DFR item?
Muster Point
Where is the muster point in WEM?
Store
What is the store U-Code and Store #
Sales Limitation Policies
What is 3164 means in sales limitation policy?
If you need to order SP, what is the lead time for in-store repair?
Defective Return
Which bin should you put defective returns to in BOH and what paperwork is required?
Shoes
What do you need to put on the shoe box after you displaying the shoes?
If a product was purchased in an LDS, what are the limitations (2) on returns in a FSS?
Watch and related acc
Return is accepted for watch strap within how many year(s) if there is a quality concern?
Give 1 cause and 1 result of sku swap
CC on file
What should we do with the RPC with CC info after transaction is processed?
How are XSTORE receipt printers? Where are they?
Exotics Repair
Where do we repair exotic/ partial exotic products?
IP Shrinkage Rate
What is IP? What is the max % for IP Shrinkage?
What is the Mall Security Phone number ?
Answer in 10s...How many members in team UFW (excl. janitor and security)?