Serving Mas
A guest must be greeted within how many seconds of arriving at the menu board?
5 seconds
What is a loyalty transation
Transactions that come from DT Connect Me, Mobile order, or Delivery through the TB app.
Based on the stoplight report, what does a red 3:30 mean?
Means the sws for the same day part was better the week before.
What temp must a thermometer reach to be considered properly calibrated?
32 degrees
What is the minimum number of managers required in each location?
6
True or False. An ALC cantina quesadilla is served with a side of guac, sour cream, and a packet of verde sauce inside the box.
False. Served with only sour cream. The Verde packet is placed inside the bag.
What is the heaviest weighted pillar in Supreme?
Compliants at 40%
What is the SWS target for BSC?
3:30 OTD
What is the recipe for a single batch of rice?
1/2 quart of water, 1oz oil, 1 packet of seasoning, 1 red cup of rice.
What is the first step in creating a schedule?
Forecasting
What are taco tabs used for?
Creating meaningful moments for the guest.
What are the 4 pillers od Supreme?
SWS, # of managers, CORE, and complaints.
What are the 4 catagories on the BSC?
People, Customer, sales/trans, and profit.
What is the #1 reason for complaints?
Order Accuracy
New managers and internal promotes must attend the _____ _______ before allowed to run shift alone.
Review Board
What does TRED stand for?
Target setting
Rush ready
Equipment working
Deployment
Where can you find the number of complaints for your location?
Restaurant Supreme Standings in Mytacobell
How many points is each target worth on BSC
8 points for everything except for CORE, which is 4 points.
What is the #1 reason for ICOS issues?
Counts and trends
What is the turnover target?
120%
What are the 5 bonus points you can get on a CORE?
2 Points: Perfect Food and Accurate Order
2 Points: Perfect Hospitality Section
1 Point: Round Up
Calculate the supreme score for a location with the following results,
2069 loyalty transactions
5 managers
10 CORE Ops
3:45 SWS
15 complaints
4.0 Stars
What are the 4 Quads?
BSC, Supreme, People development and Leadership.
When pulling food from the rethermalizer, how long must the food hold at 165 degrees before it is considered at temp?
15 seconds
Based on the staffing guideline, how many employees does a location with $50k weekly sales need?
29 (28.57)