History
The date USAA was founded.
When was 1922?
What is one of the main KYC procedures that is not being met on an ongoing basis?
What is obtaining complete address to include zip code.
What must you do when you pull a value for any collateral and there is NO approved application?
What is save the value to view docs.
PRO for release of PII information.
What is PRO35870...Release of Information - Member, Authorized Individual or Third Party - All Bank
What is the diameter of the Earth
12, 742 Kilometers
This group came together with the goal of insuring one another's vehicles when no other insurance company would.
Who are 25 Army officers?
What specifically must be stated when making an outbound call, or when a third party comes on the line?
What is: your name, USAA, all calls will be monitored and recorded.
What do you do when you value collateral and there is an approved application?
What is save the value in CLAS...if Motorcycle, RV, or Boat also save in view docs.
What is the Pro for Portal - Establish Eligibility?
Pro 25156
Name the largest Dam in the world.
Three Gorges Dam
The year eligibility for separated military personnel who separated with a discharge type of "honorable" are eligible for USAA membership, regardless of when they served.
When was 2009?
When authenticating a person, what must you repeat back to the member?
What is: Pin or security code.
If we have an incorrect Social Security number or DOB, What documents do we request from the member and what additional step is needed.
SS Card and Government Issued ID (SS# change)
DOB Government issued ID
AML_Profile_Updates@usaa.com
Pro32989
PRO for FACTA Matrix for clearing FACTA alerts for Consumer Lending.
What is PRO30085
When was the first dollar coin made?
1794
The year allowing all active, retired and Honorably separated military and other eligibles to establish and pass on membership eligibility by joining USAA. No product purchase required.
When was 2016?
What must you do before proceeding with authentication when a third party is on the line or is near our member?
What is obtain permission from the member to proceed knowing PII may be released.
Member calls in and states name is Jonny Smith, portal reads Jonathan Smith. What compliance procedure is this, and action do you need to take?
What is KYC, ask the member for their full legal name?
What is the Pro for Enterprise Add/Remove Family Member/Business - Customer Associated Person (CAP)?
Pro 25357
How many countries are members of the United Nations?
193
The place USAA is ranked on the fortune 500 list for 2020.
What is 94th place?
During the application process, what needs to be verified on the second page of the application?
What is all military and occupation details.
You are taking an application and realize the secondary account holder over 18 has a PO Box listed as their physical address. What do you need to do?
Ask to speak to the CAP to collect the missing information.
Pro19389
What is the Pro for Eligibility Screening Questions?
Pro 35094
How many days are there in a fortnight?
14