Driver/App Issues
This may affect acceptance rate
app is counting down, it won't allow them to accept the request
Occurs when drivers exceed the policy of rides accepted and then cancelled
high cancellations
T/F. We may disclose specific feedback or ratings from a passenger.
False. Never provide specific feedback or ratings from a passenger
The 2 partners for express drive
Hertz and FlexDrive
2 troubleshooting steps
Move locations, Toggle airplane mode, Shut down unnecessary apps, Force quit (iPhone)/force stop (Android) your Lyft app, Upgrade service carrier, Uninstalling and reinstalling the app
T/F. Account Standing Score deactivation can be reviewed for possible reactivation.
False. Account Standing Score deactivations are permanent.
The last ___ rides count towards a driver's rating.
100
Express drive vehicles must be inspected within __ days or recovery process may start.
28
3 reasons driver app may be unresponsive
connectivity issues, outdated OS/ app, Lyft outage, wrong/ restricted region, low traffic area/ time, not in driver mode, destination mode, ride type restriction
the 3 categories of deactivation
high cancellation, safety, fraud
Driver's may have _ rating(s) excluded every __ days.
1; 30
Consists of 4 levels of recovery
Outstanding debt; preventative maintenance consequence
3 indicators of connectivity issues in TOM
jagged road lines, perfectly straight lines, pink lines, driver logins
drivers receive these in their email that eventually result to permanent deactivation
warnings, suspensions
3 types of recovery flow
Outstanding debt (ARF), overdue rental consequence (ORC), preventative maintenance consequence (PMC)
you can find OS and carrier info here
TOM overview
_____ are calculated over a rolling __ completed ride window.
Account Standing Score; 50
Consists of 3 levels
overdue rental consequence