Rider
This is the software by which users can request rides, track their drivers in real-time, and pay seamlessly, all from the convenience of their smartphones.
This calculation is based on the last 100 rides given. If a driver has less than 100 rides, it is the average score of all rides.
What is driver rating?
This is the frontline Customer Servicing team at Lyft
What is CCT1/Tier 1?
A service that offers women and nonbinary users a preference to match with each other.
What is women+ connect?
This charismatic businessman is a former Amazon SVP and is the CEO & co-founder of Worldreader. Prior to his current position, he was a member of Lyft's board of directors.
Who is David Risher?
This option features the ability to lock in a lower price during peak hours.
What is wait & save?
While on an active ride, drivers are unable to receive these.
What are notifications/messages?
This systematic examination evaluates how well Customer Service associates assisted our Customers.
What is an audit/quality audit?
This tool enabled agents to communicate in different languages with our Customers, such as French, Spanish and Portuguese.
What is real-time translator?
A term used at Lyft to celebrate an employee's start date with the company.
What is a Lyftvesary?
Subscription that gives Riders exclusive perks and pricing.
What is Lyft Pink?
What is cancel and no-show fee policy?
What are Calibrations/Calibration sessions?
This initiative, launched as a holiday promotional campaign in 2023, was designed to increase market share for airport rides.
What is on-time promise/scheduled on-time promise?
Wait & Save, Priority and Lux, are amongst these.
What are ride types?
Credit Cards, Debit Cards, Gift Cards and Lyft Cash are just a few examples amongst these.
What are payment options?
This metric is based on the number of ride requests that drivers accept and complete. It is not affected by passenger cancellations.
What is acceptance rate?
This was a Quality tool that was deprecated early in 2023.
What is CallMiner?
Machine Learning Platform designed to respond to customer queries and requests.
What is AI Assist?
One of the most popular slack channels at Lyft for all things dog-related.
What is the woof pack?
You can select ride preferences, such as vehicle temperature or quiet ride, while you wait for your driver to arrive by tapping this option.
What is Personalize your ride?
This is a debit card and bank account powered by Payfare, issued by Stride Bank.
What is Lyft Direct?
These are automated repositories that house Customer Service interactions for all CCares and Safety LOBs.
What are Audit Pools?
This Lyft campaign featured celebrities disguising themselves as drivers to surprise and delight unsuspecting passengers.
What is undercover Lyft?
Lyft's official week-long holiday to which all company employees are eligible for.
What is recharge week?