General
The department you contact when calling off for a shift.
What is attendance?
The acronym for Health Insurance Portability and Accountability Act
What is HIPAA?
The core value that starts with the letter "S".
What is Service?
A little piece of information used to help eliminate silence and initiate a conversation.
What is a golden nugget?
The system used to page on call providers.
What is Doc Halo?
The federally funded insurance plan for individuals 65 and older.
What is Medicare?
The 2 forms of PHI that are requested in the workflow.
What is Name and DOB?
The golden rule, treat others how you want to be treated.
What is respect?
The metric that matters that includes the percentage of incoming calls that an associate answers in an established amount of time.
What is Service Level?
The guided workflow that walks you through each phase of a call.
What is Patient Sync Navigator?
The system used to clock in and out.
What is Paycom?
The timeframe for which a HIPAA form is valid.
What is 1 year?
Being honest and forthright at all times.
What is transparency?
The metric that matters that includes following the guided process in real time every time.
What is Patient Sync Usage?
The button used to go back in the workflow.
What is process history?
The channel used to access learning material during or after training.
What is the Employee Success channel?
The individuals (aside from patients) that are required to provide last names.
What is FFPOA?
The core value that starts with the letter "I"
The metric that matters for how well an associate follows their shift.
What is productivity?
The system used to make and receive calls from patients.
What is PatientSync Connect?
The amount of days you have to waive or enroll in company benefits.
What is 30 days?
The rule that includes the necessity and obligation to report any and all suspected PHI breaches.
What is the Omnibus Rule?
Proposing Solutions and not passing the buck
What is ownership?
The formula for showing ____ is listen, offer an apology or understanding, restate the issue, reassurance statement.
What is empathy?
The phone status you are placed into when missing a call.
What is Missed Call State?