General
The department you contact when calling off for a shift.
What is attendance?
The acronym for Health Insurance Portability and Accountability Act
What is HIPAA?
The route you select when a patient is needing a copy of their most recent MRI.
What is Medical Records Request?
A little piece of information used to help eliminate silence and initiate a conversation.
What is a golden nugget?
The system used to page on call providers.
What is Symplr/Doc Halo?
The federally funded insurance plan for individuals 65 and older.
What is Medicare?
The 2 forms of PHI that are requested in the workflow.
What is Name and DOB?
These buttons are decoration.
What are the 'Back' and 'Wrap-up Response' buttons?
The metric that matters that includes the percentage of incoming calls that an associate answers in an established amount of time.
What is Service Level?
The guided workflow that walks you through each phase of a call.
What is PatientSync Navigator?
The system used to clock in and out.
What is Paycom?
The timeframe for which a HIPAA form is valid.
What is 1 year?
The route you select when a patient is complaining of excessive bleeding from an incision.
What is symptoms?
The metric that matters that has a goal of 100%.
What is PatientSync Navigator Usage?
The button used to go back in the workflow.
What is process history?
The channel used to access learning material during or after training.
What is the Employee Success channel?
The non - covered entities (aside from patients) that are required to provide last names.
What is FFPOA?
The route a caller is inquiring about shadowing a provider.
What is Not Patient Related?
The metric that matters for how well an associate follows their shift.
What is productivity?
The system used to make and receive calls from patients.
What is PatientSync Connect?
The amount of days you have to waive or enroll in company benefits.
What is 30 days?
The rule that includes the necessity and obligation to report any and all suspected PHI breaches.
What is the Omnibus Rule?
The section where you can see in progress/open cases.
What is Active Cases Tab?
The formula for showing ____ is listen, offer an apology or understanding, restate the issue, reassurance statement.
What is empathy?
The phone status you are placed into when missing a call.
What is Missed Call State?