SOP
This is the first thing a sales associate/technician should do when a patient arrives at pick-up.
What is smile/greet?
This is how many dates an OutcomesOne account becomes inactive due to not logging in.
What is 60 days?
This is what our technicians should do when a patient receives their first Shingrix vaccine.
What is use the scheduler for 2nd dose reminders?
This is a daily task that keeps OrderInsite "flowing".
What are cycle counts?
SCRT: An error caught at consultation is called __________ and it _should or should not_ be reported in SCRT.
What is a "near miss" and should be reported?
This ("newer") extension will let us transfer a call to IVR?
What is 7899?
This is the number of TIPs that should be submitted each week (per Walmart) for each store.
What is 35 TIPs per week?
This is what you do when the system tells you to fax or call the IMZ standing order prescriber for a PA (specifically for the new Shingrix PFS).
What is... you don't?
Typically call the insurance to determine IMZ eligibility.
Orders for this wholesaler are automatically submitted daily at 12:30pm and 5:00pm local time?
What is McKesson?
What is the Input - Incorrect Entries Report?
(Reports --> Pharmacist Reports --> Input – Incorrect Entries)
This is the only chemical used to clean USP 800 drugs (the other cleaner is for the CardioChek and A1C machine only).
What is Oxivir?
This is where you record results from an OutcomesOne A1C screening.
What is only in OutcomesOne (same for BP readings).
HSP: WWD and Cash Screenings
STC: PEEHIP screenings
True or False: For high risk patients, Clinical Intelligence tells me when to give pneumococcal (19-49), Hep B vaccines (19-49), and RSV (50+).
What is FALSE?
*It gives recommendations for high risk pneumo and Hep B but NOT high risk RSV.
The Order Exception tab (Buy> Order Exception) shows this information.
What is items ordered that are out of stock?
White = ConnexUs fell below ordering point
Red = Script waiting
Technicians with this license can perform POCT.
What is just a technician license?
In Connexus, the three (or four) values shown in each work queue represent these ready times.
What are 30min/ 2 hours/ 48 hours/ (RPh resolution)?
This is what "patient tagging" means in OutcomesOne.
What is:
A patient 50 years old and older might these two vaccines based soley on age.
What are pneumococcal and shingles vaccines?
Could add RSV if at high risk OR pharmacist discresion
The Audit tab (Buy> Create Order> Audit) shows this information.
What is which items have already been ordered?
When switching to the new CardioChek machine, this is where you return the old CardioChek machine once the new device is operational.
What is Inmar?
ConnexUs queues turn red when these priorities are chosen.
What is In-Store, Critical, and Drive-Thru?
For OutcomesOne A1C TIPs, this is what should be added to the comments section (in the platform) prior to submitting to avoid this TIP needing to be "Reviewed and Resubmitted".
What is "this test was a result of our pharmacy's recommendation"?
Based on the following scenario, these are the ADULT vaccines this patient needs based on their age and medical conditions:
Today is 1/5/27; Patient received all childhood vaccines; 59 years old; NKDAs; Medicare Part B and D insurance active; Current meds:
Levothyroxine, Metformin, Farxiga, Famotidine
What is Influenza, COVID19, Tetanus, Shingrix, Pneumococcal, Hep B, RSV?
The time that the Order Exceptions report should be worked each day.
What is 5:30pm daily?
We must do this once we receive the updated version of the CardioChek machine (be specific).
What is complete a quality control (QC) check using the new device for all test strips on-hand at your location, regardless of if they have been quality checked on the previous analyzer?