Managing People, Not Problems
What are the key steps a manager should take in mediating a workplace conflict?
They involve listening to both sides, staying objective, and identifying shared goals to rebuild trust.
What is a geopolitical disruption?
This kind of international event, like a travel ban or war, can destabilize hotel occupancy rates.
What is “in addition to”?
This phrase connects two ideas by adding more information in a formal email.
What is “assist”?
This formal word is a synonym for “help” in a professional context.
What is reflective writing?
This kind of writing explores your own experiences and thoughts, especially during internships.
What is the democratic (or participative) style?
This leadership style is collaborative and seeks win-win outcomes during conflict resolution.
What are decreased consumer confidence and negative brand perception?
These are two indirect consequences of travel bans that hospitality companies may face.
What is analysis (or body)?
This organizational pattern is ideal for writing a formal memo: intro, ____ , conclusion.
What is service excellence or guest satisfaction?
This hospitality term refers to ensuring every aspect of a guest’s stay meets their expectations.
What is metaphor or simile?
This poetic device uses comparison to help describe a feeling or moment during a professional experience.
What is escalate the problem or create resentment among staff?
A manager who avoids taking sides but fails to address conflict may unintentionally do this.
What is the potential for long-term market unpredictability?
Despite a travel ban’s small statistical impact, this is the reason it may still concern large hotel groups.
What is formal and objective tone?
When writing a business memo, this type of tone should replace casual or emotional language.
What is risk mitigation?
This is the term used for preemptively identifying possible risks and minimizing their impact.
What is focusing on how you grew or what you learned from it?
When describing a challenge faced during an internship, this strategy can make your writing more powerful.
What are empathy and communication?
These two core interpersonal skills are essential when resolving disputes between employees.
What is reciprocal trade or tourism retaliation?
This economic concept explains how actions by one country (like a ban) may trigger retaliation or policy changes elsewhere.
What is “however” or “on the other hand”?
This linking phrase signals contrast and is often used to introduce opposing viewpoints.
What is “significant” or “crucial”?
Give a synonym for “important” that is appropriate in a formal business memo.
What is repetition or alliteration?
This is a literary technique used to create rhythm or emphasis in a short poem.
What is labeling or personal blaming?
When person 1 accuses person 2 of being careless and person 2 calls person 1 controlling, they are engaging in this kind of destructive dialogue.
What is the recommendations section?
In a memo to stakeholders, this section outlines action steps to reduce the impact of future bans.
What are clarity, coherence, and logical flow?
These are three indicators of well-structured writing that earns full marks.
What are “firstly,” “in contrast,” and “as a result”?
Give three linking words that could organize a paragraph discussing multiple risks.
What is your professional identity or values?
This is what your poem or reflection reveals about your character and work ethic.