Partners
Who is TetraVX?
If your customer wants omni-channel, QM and WFM, you would sell them this bundle.
What is Optimum bundle?
BANT
What is Budget, Authority, Need, Timing?
This company has the largest Services team dedicated to the cloud in the CCaaS industry.
Who is Five9?
Our 3 AI solutions...one for Pre-Call, one for During, and one After call.
What are IVA, Agent Assist, and WFA?
These are our 2 newest partners that both have strong UC offerings.
Who are Nextiva and Mitel?
This is roughly the % of integrations we have done with custom CRMs.
What is 50%-60%?
This provides the ability for contact centers to implement integrations between Five9 and other systems without reliance on IT resources.
What is Workflow Automation?
In "competitor chat" slack many weeks ago, it was noted that Cisco has a major weakness integrating with this technology.
What is Teams?
Our Agent Assist uses Google AI to capture/interpret intent which is much better than others (like DialPad) who use this.
What is key word spotting?
This partner offers a solution for "mobile phone" access to our platform.
Who is TernioSwitch?
These are 3 key benefits (not features) of Interaction Analytics
What are: Automates QM, Tell you why cust calling, increase agent and CX by analyzing all calls and modeling best behavior, quickly ID trends, improve FCR?
If customer RESPORG's numbers to Five9, then they receive "this" designation on their calls which complies with STIR/SHAKEN
What is "Full Attestation"?
These two companies almost always charge higher telco rates than us which you need to point out.
Who are Talkdesk and Amazon?
What are: lower cost, better CX/NPS/CSAT, AHT reduction, better employee engagement
We have Agent-Expert consultation capability with these 3 UC partners.
Who are: Teams, Tetra, and Zoom?
If these 2 things are true, you should likely lean toward Verint WFO vs Five9 WFO for your client.
What are: lots of experience and heavy outbound
It was recently announced internally that Agent Assist is now fully integrated with this.
What is SFDC?
This competitor can NOT do screen recording with WFM and also has very bad reporting.
Who is Genesys?
Proven at IQVIA, our IVA was able to successfully understand and route this % of calls after the first and second customer utterance?
What is 80% and 93%?
These are 5 of the 7 UC integrations we have and just rolled out a "cheat code" on salesinformer slack channel.
Who are: Teams, Zoom, Office@Hand, Tetra, Ring, Fuze, Skype for Biz?
This is the main/sole reason our dialer is believed to be TCPA compliant...because the separate domain we setup does NOT have this capability.
What is auto-dial?
LVCSR
What is Large Vocabulary Continuous Speech Recognition?
In the Nice/Genesys competitive chart Matt sent a month ago, these are 3 things that neither of them have, but we do.
What are: AA, WFA, TCPA, IVA, Sentiment
Agent Assist has been proven to save roughly this amount of $ per 100 agents over a year thanks to time savings on notes.
What is $300,000?