When screening telephone calls in the medical office, you should ask the person what?
What is the reason for the call
100
Term that can also pertain to the telephone book
What is telephone directory
100
This person must sign off on all prescription refill requests.
What is the physician
100
Need by insurance companies in order for a patient to see a specialist. The patient will be able to get this from their primary care physician.
What is a referral
100
If a caller chooses to wait on hold you should check on him or her approximately how often?
What is every 30 seconds
200
Used by modern medical offices and it eliminates the need for any human assistance.
What is automated assistance programs
200
The most common way of making a long distance call.
What is Direct Distance Dialing (DDD)
200
Why certain parts of the hospital doesn't allow cell phones.
What is they interfere with electronic monitors
200
Questions about medical insurance and accounts should be forwarded to what department?
What is the billing department
200
Within the United States and foreign countries when placing long-distance telephone calls you should be aware of what?
What is time zones
300
Used to track abuses of the business telephone with personal calls.
What is a telephone log
300
With all telephone calls, the first thing you need to find out is what, just in case you become disconnected.
What is name and telephone number
300
Another name for a patient's medical record, that contains information such as: laboratory reports, radiology reports, and reports from consulting physicians.
What is chart
300
The medical assistant should have a list posted on the desk, near the phone, of whom the practice is affiliated with.
What is insurance providers
300
How close to the speaker's mouth should the mouthpiece be held?
What is 1 to 2 inches
400
Every office should this in place for how to handle emergencies.
What is a policy
400
Determining the order in which you should take calls from patients is known as what?
What is telephone triage
400
What should the medical assistant do if the physician is running behind on seeing patients?
What is ask if the patient would like to continue waiting or reschedule the appointment.
400
Superbill or encounter form is also called what?
What is a charge slip
400
Answer the phone in the medical office by what number ring, if possible.
What is the third ring
500
Make sure you do this with every call that you have with a patient.
What is document
500
Patient education begin when?
What is when the patient calls for an appointment
500
Even if you question whether a call is an actual emergency, you must always do this?
What is assume that it is and alert the physician
500
The records of patients scheduled for Tuesday should be pulled and collated on what day?
What is Monday
500
In general, how many minute long wait is accepted by most patients at the office.