When a patient schedules his or her next appointment before leaving the office from their current appointment.
What is advance booking
100
The purpose is to begin and end each hour on time.
What is wave scheduling
100
First element of office flow
What is patient entrance
100
Name given to items that require a large dollar amount to purchase (generally over $500) and have a relatively long life.
What is capital equipment
100
The recommended methods for folding and inserting letters into envelopes is so the content can be easily removed and so that the content will remain what?
What is confidential
200
Depicting all unavailable times within a schedule
What is forming a matrix
200
What are the two types of ways to keep track of a schedule?
What is manual or computerized
200
Seating in the patient reception area should provide good support and what else?
What is be easily cleaned
200
The loss in value of the product resulting from normal aging, use or deterioration.
What is depreciation
200
Equipment used by the postal service that scans, reads, and sorts the envelopes.
What is OCR or Optical Character Recognition
300
Refers to whether a patient is a new or an established patient for the office.
What is patient status
300
When patients arrive without an appointment and are generally seen in the order of arrival.
What is open office hours
300
Medical office environment should be comfortable and what?
What is bright
300
Medical offices are divided into what two areas?
What is administrative and clinical
300
Type of letter that is useful when the same letter is sent to several different people.
What is a form letter
400
The appointment book is this what kind of document?
What is legal document
400
Another name for a failed appointment that a patient does not show up to and does not cancel to cancel or reschedule.
What is no-shows
400
Medical offices are generally organized in a way that lends itself easily to teamwork, time management, organized and efficient equipment usage, and patient movement. This is known as what?
What is office flow
400
a written guarantee from the manufacturer that the product will perform correctly under normal conditions of use.
What is a warranty
400
Every office correspondence should have a current what?
What is date
500
The length of time the average patient spend in the medical office
What is cycle time
500
Appointment reminder system that has a patient complete a self-addressed postcard reminder and then files it to be sent out prior to their next scheduled appointment.
What is a tickler file
500
States the every public facility needs to be easily accessible to the handicapped, including unrestricted hallways, elevators or ramps, and handicapped restroom facilities.
What is The American with Disabilities Act
500
Even through drug samples are small and free, the medical office must secure and organize the samples in a supply cupboard or drawer that is what?
What is locked
500
Words in the English language that have similar pronunciations but very different meanings and spellings.