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TELEPHONE TECHNIQUES
SCHEDULING
VITAL SIGNS
CHPS 6 & 7
POTPOURRI II
100
Includes proper pronunciation, enunciation, and tone
What is telephone etiquette?
100
Established when times are blocked out that the physician is not available
What is the matrix?
100
T, P, R, BP
What is temperature, pulse, respiration, and blood pressure
100
Itemized list of services and fees
What is an invoice?
100
Represents monies owed by a business
What is accounts payable (A/P)?
200
The number of times a phone is allowed to ring in a medical practice
What is three times (rings)?
200
System used for urgent care and rural practices
What is open-hours scheduling?
200
Pulse site used when assessing a pediatric patient
What is the brachial pulse?
200
Describes fees normally charged by a physician
What are usual fees?
200
Signing or stamping the back of a check upon receipt
What is endorsing?
300
Saying words correctly
What is pronunciation?
300
System used when we categorize appointments (i.e. patient education or for use of specialized equipment)
What is cluster scheduling?
300
Most common site for temperature because of its speed and ease
What is the tympanic membrane (ear)?
300
This document lists common diagnostic and procedure codes used in a practice
What is a superbill?
300
Person who is financially reliant on someone else
What is a dependent?
400
Speaking clearly and saying words distinctly?
What is enunciation?
400
Person responsible for seeing patients in the doctor's absence
What is a locum tenens?
400
90-140
What is the normal range for systolic blood pressure?
400
This act states that terms of a agreement must be written when there will be more than four installments
What is the Truth in Lending Act?
400
Also referred to as "state" taxes
What is SUTA?
500
Includes your tone, pitch, and rate of speech
What is your telephone voice?
500
Includes the doctors' flight information, accommodations, and daily schedule when on a business trip
What is an itinerary?
500
Device used to measure a patient's blood oxygen levels
What is an oximeter?
500
Negotiable that is signed by a bank representative on bank paper and guarantees payment
What is a cashier's check?
500
Guarantees that the elderly receive the best possible health care regardless of the ability to pay
What is Older Americans Act?