Quality
Service
MA Knowledge
Potpourri
S&V
100

What are the 5 Send out Labs that are needed at a first time testing visit

        BNP, iPTH, UMA, HEP and A1AT

100

For a WV appointment if Provider time is 1:20, what is patient arrival time 

12:40

100

You are administering a Prevnar 20 vaccine to a regular size adult using their deltoid muscle.  What is the appropriate needle length?

1"

100

Which of the following terms means "surgical removal of the uterus"?

Hysterectomy

100

What is always required prior to performing a Quantaflo?

Warming of the feet

200

Utilization of mail order pharmacies improve prescription drug adherence by what percentage?

5-7%

200

What does PRM stand for 

Patient Relations Manager

200

Which screening helps identify non-medical factors that can impact a persons health and well-being such as housing, food security, transportation, and safety?

SDOH (Social Determinants of Health)

200

Which 2 labs are being removed from the S&V Program in Q2?

PTH and UMA

200

What are the 5 required verbal screenings at the WRV?

Cog screener, PHQ9, SDOH, VES, Audit-C

300

What is the current Quality score for AZ-1 as it stands today?

2.5

300

What type of insurance plan is most beneficial for the majority of our patients 

Managed Care Plam

300

What does Oak Street Health consider to be a normal range for BNP?

0-35

300

Who is our Regional Medical Director?

Patrick Vinck 

300

What is the passing FEV1/FVC best score for pre-spiro?

Greater than or equal to 70%

400

What does PDC stand for 

Percent days covered 

400

What must a patient sign in order to officially become our patient?

Voluntary Alignment Form

400

You are rooming a new patient who is 68 years old and has previously received a PPSV23.  Which pneumococcal vaccine is preferred to complete the series?

Prevnar 20

400

What is the correct cadence for a patient who is tiered as "good"?

Every 3 months

400

What is the appropriate way to register a Zio Patch?

Through GWY.

500

What is the Quality score for AZ-2 as it stands today?

2

500

What does OEP stand for 

Open Enrollment Period

500

What is the first step when applying a Zio Patch?

Shave the area

500

What does HMO stand for in the context of managed care?

Health Maintenance Organization

500

How many points is S&V worth in Q2 and what are the silver/gold thresholds? 

12 total points

10 for gold

8 for silver