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Organizations
Behaviors
Patient Education/hodgepodge
Hodgepodge 1
Hodgepodge 2
100
What organization address' the standards of healthcare delivery through the evaluation and accreditation of health care organizations?
What is the joint commission
100
To ensure your message is understood, you should ask the patient for what?
What is feedback
100
A patient has just turned 50 and needs to have a routine colonoscopy scheduled. This preventative technique could be best described as:
What is screening
100
A NPP must include what information about the practice?
What is patient's rights, uses of PHI, system for registering complaints concerning NPP and name of the medical office's compliance officer or contact person.
100
When the clinical MA takes the patient back, what is the first thing they should do?
What is verify identity
200
Who awards the RMA?
What is the AMT (American Medical Technologists)
200
If someone compliments you on your documentation and you always say "its nothing". What kind of behavior are you demonstrating?
What is Nonassertive behavior
200
Infections that are contracted when patients have treatment in a facility are called?
What is HAI (health care acquired infections)
200
Obtaining insurance company preapproval is who's responsibility?
What is medical administratie assistant.
200
Why do we obtain a patients photo ID?
What is to avoid errors in patient ID
300
What organization does not guarantee delivery by a certain date or time?
What is USPS
300
What are some ways to improve your communication skills?
What is Look directly at patients when speaking to them. Listen to patients until they are done speaking. Ask for feedback, etc
300
To teach someone with limited english how to do handwashing, what is the most effective means? (What kind of resource would you use.)
What is video
300
What should you not do when using hand sanitizers?
What is wave hands to hasten drying
300
Where is food permitted in the medical practice?
What is employee lounge
400
What size envelope is used with letterhead paper.
What is number 10
400
What are "red flags" of medial identity theft?
What is documents with altered or forged appearance, a photo or description that is inconsistent with the patients appearance, inconsistent information provided such as DOB, or chronic medial condition and expired ID.
400
If a patient doe not follow the doctor's advise, she is considered what?
What is noncompliant
400
The cycle of infections begins when a pathogen finds a "home". What is this "home" called?
What is reservoir host
400
When must everyone be on electronic records?
What is 2014
500
The AMA suggest a patients records be retained for how many years after the last contact?
What is 10 years
500
What are the 5 C's of telephone etiquette?
What is Completeness, Clarity, Conciseness, Courtesy, Cohesiveness.
500
What is the form you first complete when going to a medical practice for the first time?
What is patient registration form
500
How many times must a provider register with the DEA in order to dispense controlled substances if he has a office at the hospital where he performs surgery and another office in the center of town.
What is twice
500
Examples of schedule 1 drugs
What is marijuana, herion, LSD.