This is for times when no one is available in the office.
What is an answering service?
100
Common telephone calls received in the office are for this kind of refills.
What is prescription?
100
are duties of a medical assistant EXCEPT... A-diagnosing the patient B-collating patient records C-opening the office D-pulling charts for the next day's appointments
What is A- diagnosing the patient?
100
More offices are requiring a picture THIS for security purposes.
What is ID?
100
Usually has space for patients name, time for arrival, and the name of the physician the patient will see.
What is sign-in sheet?
200
Special paperwork from primary care physicians when patients see a specialist.
What are referrals?
200
All patient information must be THIS when being disposed
What is shredded?
200
Could be available in the reception area.. A-patient education documents. B-magazines C-brochures D- all of the above
What is D- all of the above?
200
When dealing with an angry or upset patient, a MA should keep his or her voice low and THIS.
What is calm?
200
Designated amounts that some medical insurance plans require patients to pay for medical services or medication.
What is a copayment?
300
A patient who tends to draw staff into long telephone conversations
What is a persistent talker?
300
When several people from different locations wish to have a telephone discussions, you would place this kind of call.
What is a conference call?
300
statements is FALSE. A-The impression you make affects everyone in the office. B- Impressions can be good or bad. C-First impressions are not important. D- First impressions are very important.
What is C- first impressions are not important?
300
At a minimum, THIS consists of daily bathing, use of a deodorant without a strong scent, good oral care, and clean, well-pressed clothing.
What is hygiene?
300
Used in most medical offices, is a part of the billing process.
What is a charge slip?
400
Part of the telephone screening process to help determine the order in which to take patient calls.
What is telephone triage?
400
This kind of lawsuit has been brought against medical assistants who have failed to correctly handle an emergency.
What is malpractice?
400
are duties of the medical receptionist EXCEPT... A-keeping the reception area clean. B-helping new patients fill out new paperwork. C- performing a urinalysis. D-getting updated patient demographics
What is C- performing a urinalysis?
400
Never leave the patient alone with his or her THIS.
What is chart?
400
This refers to collecting all records, test results, and information pertaining to the patient.
What is collating?
500
Process of determining quickly the nature of a telephone call and the proper way to handle it.
What is screening?
500
When making any calls to a patient's house or place of business, you will need to take care in protecting the patient's THIS.
What is privacy?
500
Is the best class? A- This one B- A different one
What is A- this one!! Duh!! =)
500
All patients should be personally escorted into THIS room.
What is exam room?
500
This person greets and assists incoming patients and performs many important duties, which make the office run smoothly and efficiently.